Help with removing Trojan

pineapple123

Hi hope someone will be able to give me some advice.
Iam not very good with computers so be patient with me.
My main computer has been infected with trojan Win32RenosJM could anyone point me in the right direction on how to get rid of this.
I have done a scan with macafee but nothing comes up same with windows defender
I am unable to get internet access on this machine.
Would it be easy for me to download a programe onto my laptop which has Notons softwear then put onto memory stick then transfer onto other computer.

I have just found out also that my CC has been hacked into.
So having a bad day,can anyone help please with easy instuctions.

busenbust

Download malwarebytes, install, update, and then run a quick scan .

pineapple123

Thanks for the info however Iam unable to connect to this on my main computer can I download onto my laptop then transfer it over.

busenbust

pineapple123 wrote: »

Thanks for the info however Iam unable to connect to this on my main computer can I download onto my laptop then transfer it over.

Yes, you could download to a usb stick but it's the update that might cause problems; I think it relies on a 'live' Internet connection.

dogmaryxx

Try Safe Mode with Networking

As your computer starts but before Windows launches,keep pressing F8.


Use the arrow keys to highlight Safe Mode with Networking and then press ENTER.

pineapple123

Thank You for your help.

I have managed to download Malwearbytes from laptop and transfered onto main computer and run a full scan ( 5 files etc infected with Trojan) however Im still not able to connect to internet and so not able to update Malwear have tried also using safe mode as above.
I am now running another full scan, and dont really know what else to do. Any help please.

aliEnRIK

Please download, transfer and run COMBOFIX
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Shut down your anti virus
Follow the simple instructions it gives
Post the COMPLETE log it creates here (Split into sections if need be)

If it comes up with a RENAMING error then RIGHT click the exe file and RENAME and call it QWERTY (Making the complete file name 'QWERTY.exe') Or SAVE as 'QWERTY' on download

The COMBOFIX.TXT file is on C drive ~ swop it back to the other computer if the net still fails

pineapple123

Thanks everyone for all your help.
Did not have to run last programe, discovered that internet not connecting as had trouble with proxy something in connections,
sister came down and helped me and now machine connected updated and doing final scan.
.:j