Statement charges

lisyloo

On behalf of mother-in-law I recently sent some paperwork to the pension credit people with the hope of increasing their pension credit due to decreased savings.

The on-line statements I have sent are not acceptable and it's £5 for each proper paper statement.

Do the pension credit people normally cover this charge? or do you just have to pay for it yourself?

I have sent my 78 year old mother-in-law to ask the pension credit people (can't do it myself because of data protection).

Astaroth

My one experience was that you had to pay for it yourself.... this is why it is recommended to keep bankstatements for 3 years.

You can ask for a complete copy of your file under the data protection act for which they can charge a nominal amount (used to be a £10 limit but it may have gone up a little since then). Whilst this would contain all the data it will not look like "proper" statements and will not be as neat and tidy - probably worth checking with the credit people if they would accept these or not before doing it.

lisyloo

Thanks for the reply.

this is why it is recommended to keep bankstatements for 3 years

There are no paper statements from this on-line account (cahoot).
I can get on-line ones but they don't have name and address details so they are not suitable.

I'm not that bothered because we've had a great rate so we've been more than compensated.
It just seems wrong that WE have to pay for something that the pensions credit people want (we don't need it ourselves).
Especially when the people involved are claiming benefits and not that well of.

Ho hum, never mind.

ruthyjo

Ring up and explain the situation. If i was in a call centre and got the call I'd use my discretion to waive the charge (assuming I had any discretion). If you're nice and polite most people will go out of their way to try and help you. Worth a try!