20mb sky broadband problem

shuaibf

hi :j

i have am having a problem i have sky broadband 20mb and have 3 computers connected to a wireless router which was provided by sky. the problem is that every soo often the net jus keeps on dying says limited or no connectivity dats usually on all computers and takes a age to return to normal no matter how many times i reset the router .
anyone having the same problem and had it fixed plz let me know

thanks

macman

How are you connecting the 3 computers to the router-wirelessly or by ethernet?

shuaibf

straight ethernet cable all 3 and we have one wireless laptop which is downstairs

shuaibf

the company is sky and yes thats what sky thout aswell they have replaced the router once ill try the wifi thing u jus mentioned

penrhyn

Post your router statistics, it may give a clue as to whats going on.

http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html

kwikbreaks

shuaibf wrote: »

the company is sky and yes thats what sky thout aswell they have replaced the router once ill try the wifi thing u jus mentioned

So the world doesn't think you are mad I'll make clear I made a post about O2 routers by mistake then deleted it when I realised you'd typed Sky and not O2.

Some bits were applicable to any router I guess - overheating issue and use of too many connections by P2P clients plus checking WiFi security. Finally if it persists try the ISP for a replacement.

JasX

during the outage if you're able to ping your router?

(type "ping 192.168.0.1" or whatever ip you use to access your router config)

if you can will point to a problem either with the router's modem or further upstream (back towards your ISP) rather than local wifi or the computers.

if you turn off computers and test using only 1 running/connected do you still see the problem?

shuaibf

penrhyn wrote: »

Post your router statistics, it may give a clue as to whats going on.

http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html

thank i will do it as soon as im finshed from work gets kinda annoyin when the net stops in the middle of me doing something important

busenbust

Which OS are you using?

aliEnRIK

Software firewalls can sometimes cause this problem, is the software the same on all 3?