NatWest welched on deal

66andrew99

Long story short peeps:

The missus claimed for her charges and received a letter back on 7th December '09 saying they were accepted as a hardship case and offered her £563.00.

She accepted the offer, signed and returned the form.

She received a letter today dated 15th January '10 saying that they are not paying her due to the Supreme Court Ruling of 25th November '09.

I suppose it's a moot point to ask if they are allowed to do this because it's already been demonstrated that the banks can do as they wish, but my question is; aside from sending a letter back complaining about rectracting an offer that was made after the ruling is there any other actions worth taking or avenues worth persuing.

Thanks in advance for any comments or suggestions.

natweststaffmember

66andrew99 wrote: »

Long story short peeps:

The missus claimed for her charges and received a letter back on 7th December '09 saying they were accepted as a hardship case and offered her £563.00.

She accepted the offer, signed and returned the form.

She received a letter today dated 15th January '10 saying that they are not paying her due to the Supreme Court Ruling of 25th November '09.

I suppose it's a moot point to ask if they are allowed to do this because it's already been demonstrated that the banks can do as they wish, but my question is; aside from sending a letter back complaining about rectracting an offer that was made after the ruling is there any other actions worth taking or avenues worth persuing.

Thanks in advance for any comments or suggestions.

You need to go back to NatWest and state that an acceptance was sent back to them for an amount of £563.00. Currently EVERY person who applied for a refund of charges regardless of whether they were in hardship or living the life of Reilly are getting refusal letters.
Write to them and state acceptance had already been made. Was the letter originally accepting the amount sent recorded delivery?

66andrew99

No, unfortunately it wasn't, she has however kept all the correspondence including the one with the offer.

I've drafted a letter and will print and send this afternoon.

loopy87

Hiya,

I recently got paid out on a hardship case with natwest and recieved the money a few days ago, i also recieved that letter through even though ive already been paid out. Maybe worth getting in touch with them as i think as natwest said they may be sending it out to all.

Thanks