My car insurance company arent doing their job???

bikingbarney

AS you know i had a crash on boxing day.
priviledge my insurance company still have not contacted the other blokes insurance yet , they keep saying"well weve tried to phone them but just get put on hold"???
surely they must try harder to sort it out !!
cheers
steve

pinkneonmartini

i was with privelege for years, never had a problem, til i went on holiday, and somebody put a false claim in against me, after three weeks in the med i came home to a single letters saying that i had 14 days to dispute the claim or they would automatically pay out! I had not a single call from them, despite providing my home number, mobile number, and my overseas mobile number. Fortunately the day i came home, was day 14, so i rang up screaming how could i possibly have had an accident went my car has been in a locked garage for the best part of a month and did they not bother to ring me and ask me?

I've now been with Tesco for 3 cheap & hassle free years!

dacouch

Who do you think provides Tescos and Priveleges Insurance cover? Answers on a postcard to pinkneonmartini...

vikingaero

dacouch wrote: »

Who do you think provides Tescos and Priveleges Insurance cover? Answers on a postcard to pinkneonmartini...

Tesco are run by UK Insurance and Privilege are run by Direct Line.

Tesco are closely affiliated to RBS Group and so are DL.

dacouch

UK Insurance is the white label brand for RBS eg Direct Line eg Privelge Eg Churchill

pinkneonmartini

dacouch wrote: »

Who do you think provides Tescos and Priveleges Insurance cover? Answers on a postcard to pinkneonmartini...

thanks for the p*ss take! i know who underwrites the companys! but it's not the underwriters who are at the end of the phone when you make a claim, or have one made against you.

I was simply trying to highlight my experience of poor representation by Privelege. Atleast i provided some sort of input towards OP's problem obviously you have no opinion to offer.