Sale of goods act?

Nilrem

vyle wrote: »

One useful nugget is that Kaz Hirai has been quoted as saying the PS3 lifespan will be ten years:

'Sony Computer Entertainment America President and CEO Kaz "Riiiiiiidge Racer" Hirai sat down for a comfy chat with CNet the other day, and, as per the typical Sony interview these days, produced some ambitious commentary.
On the subject of the PS3's $600 price tag, the Sony president had the following bit of consumer advice to impart:

"I think that we are offering a very good value for the consumers. We look at our products having a 10-year life cycle, which we've proven with the PlayStation. Therefore, the PlayStation 3 is going to be a console that's going to be with you again for 10 years. We're not going to ask the consumers to suddenly buy another PlayStation console in five years time, and basically have their investment go by the wayside. So for all those reasons, I think at $599 we're offering a very good value to the consumers."'

So yes, lasting three years is just under 1/3 of what one should expect from the PS3, assuming you can prove it's an inherent fault.

Life Cycle, for the product type/range not the individual units.
What he is saying there is that they expect to have the PS3 still in production in 10 years (or it will be ending the production run/cycle after that).
He is saying they aren't expecting to release the PS4 in 5 years, and are not working to that timescale for a replacement model.
I doubt they would expect even a large percentage of individual units with precision moving parts (let alone the heat sensitive parts etc) to last 10 years (I'd be surprised if more than a handful of original/early production PS3's are still working, without repairs or replacement parts after even just 6 years as the mechanical parts have a very finite life, even on much more expensive equipment).

His statement is a standard sort of statement of commitment to the product, telling the developers and the public how long they expect to support it for.
His PR stuff is basically to say "don't worry about spending X now and buying a load of games, we'll be making them for 10 years" (coincidently, roughly how long they kept making the PS1 and PS2 in various forms for).

There is a world of difference between that, and expecting a fairly high tech, relatively low cost unit, with moving, precision parts to last 10 years* of potentially heavy use in often less than ideal circumstances.


To me the offer of a replacement unit for £135 or whatever, would be better than i'd expect of a relatively inexpensive unit that is 3-4 years old and has a normal RRP of over twice that.




*I'm frankly amazed my Toshiba DVD player from 2003 is still working fine, although it was a higher end one, but despite having thousands of hours use, hasn't had the sort of use (on the mechanical side of things) that many consoles will get in 2-3 years of regular use (and is much simpler in terms of electronics, with considerably less heat to cause damage over time with expansion/contraction).

OlliesDad

AS per the above poster, a product life cycle is completely different to a units life span.

In business, there are four parts to a life cycle:

Product introduction > Product Growth > Product Maturity > Product Decline.

What he was referring to was the fact that their will be 10 years from the introduction of PS3 to the time when games/support is no longer available.

Dave101t

whats the fault? known fault with serial number batches? then its a SOGA issue.
has it just broke? well then their offer is at the least, fair.
you could get on a high horse, quote this and that, but then you need an independant engineers report, recorded letters, threats of small claims, yadda yadda just pay up its alot easier than getting stressed.

vyle

OlliesDad wrote: »

AS per the above poster, a product life cycle is completely different to a units life span.

In business, there are four parts to a life cycle:

Product introduction > Product Growth > Product Maturity > Product Decline.

What he was referring to was the fact that their will be 10 years from the introduction of PS3 to the time when games/support is no longer available.

Nilrem wrote: »

Life Cycle, for the product type/range not the individual units.
What he is saying there is that they expect to have the PS3 still in production in 10 years (or it will be ending the production run/cycle after that).
He is saying they aren't expecting to release the PS4 in 5 years, and are not working to that timescale for a replacement model.
I doubt they would expect even a large percentage of individual units with precision moving parts (let alone the heat sensitive parts etc) to last 10 years (I'd be surprised if more than a handful of original/early production PS3's are still working, without repairs or replacement parts after even just 6 years as the mechanical parts have a very finite life, even on much more expensive equipment).

His statement is a standard sort of statement of commitment to the product, telling the developers and the public how long they expect to support it for.
His PR stuff is basically to say "don't worry about spending X now and buying a load of games, we'll be making them for 10 years" (coincidently, roughly how long they kept making the PS1 and PS2 in various forms for).

There is a world of difference between that, and expecting a fairly high tech, relatively low cost unit, with moving, precision parts to last 10 years* of potentially heavy use in often less than ideal circumstances.


To me the offer of a replacement unit for £135 or whatever, would be better than i'd expect of a relatively inexpensive unit that is 3-4 years old and has a normal RRP of over twice that.




*I'm frankly amazed my Toshiba DVD player from 2003 is still working fine, although it was a higher end one, but despite having thousands of hours use, hasn't had the sort of use (on the mechanical side of things) that many consoles will get in 2-3 years of regular use (and is much simpler in terms of electronics, with considerably less heat to cause damage over time with expansion/contraction).

At the same time, the way he's saying it, he's trying to justify the launch price, saying "Yeah, $600 is a lot of money, but don't worry, it's going to last you 10 years!!!!!" not "If you buy it for $600 now, don't worry, in three years, you can buy a new one for another hundred or so, then another....and another...actually, you'd better wait til we refine the hardware and make it cheaper..."

If he didn't bring the price into it, and just mentioned that the brand/product would be supported for 10 years, then that would be fine, but he was doing it to try and tempt early adopters that the high price was good value for how long they would be using their unit.

Hell, it worked for Thanatos.

ForkHandles_2

My 19 month old PS3 has got the Red Light Of Death, power on, blue light flashes then blinking red light.

As expected Sony didn't want to know unless I parted with £130 for a like for like swap out with 3 month Warranty :eek:

Well, I don't fancy paying out £130 every three months + 1 day when the warranty runs out :rotfl: that will work out as a £520 per year rental :eek:

I'd like to go via the sale of goods act and approach the retailer direct as others have done. The only problem was that this was a gift from e(two)save/ CPWH when I took out a contract almost two years ago.

Can I still use the Sale of Goods Act as I didn't actually buy it?

Cheers!

ForkHandles