Citi Cards offer after 2nd Template letter

skippy64

Hi, as well as going for PPI claims I'm also going for credit cards charges for myself & my wife. I sent out the 2nd letters detailing amounts earlier this week & have just received first reply back from Citi Cards with an offer of approx 1/7th of what was requesting with all the usual spiel from them about them only offering the difference between the then charge & the £12 now standard charge amount.
So my question is with regards to the next template letter, has anyone used that & had a better response/offer from Citi Cards or should I just go straight to the Ombudsman ?
Many thanks

skippy64

Hi, would like to know what success anyone has had going to the Ombudsman when you are trying to claim charges older than 6 years ago as I originally sent a spreadsheet with charges going back to 2000. This seems to be my stumbling block at present with Citi Cards as well as them sticking to their guns over the £12 fee & only doing a part refund between that and the charged amount.
Thanks in advance for any help.