Problem receiving emails in Outlook

Norman-B

I can send but not receive emails in Outlook. I get a Popup asking me to Enter Network Password. I enter this but it still asks me to enter password. I use a NTL (now Virgin) email address.

Any advice welcome

enigma52

phone virginmedia

stone7

Remove the account, then re-add it.

Go to "tools" - "accounts" - "remove".

Then "tools" - "accounts" - "add"

Lil306

Do as suggested by stone7 above

If that doesn't work, make sure your password is right and that you account hasn't been locked out or disabled.

If you are being prompted for a password it means the setup is wrong, password is wrong or your account has been deleted / disabled.

davb

What version of Windows (XP, Vista 7) and what version of Outlook?

Norman-B

davb wrote: »

What version of Windows (XP, Vista 7) and what version of Outlook?

XP
How do I find out which version of Outlook it is?

Lil306

Norman-B wrote: »

XP
How do I find out which version of Outlook it is?

Open Outlook - Help - About

davb

Help >About from within Outlook

Norman-B

2003 SP3

Thanks for the replies.

ps, I have done as stone7 suggested but still not working. Could be a problem with Virgin?

davb

There are no compatiblity issues between XP and Outlook 2003, so assuming all your settings are correct, then it looks like a Virgin problem.
Are you using pop.ntlworld.com as the incoming server, and is the POP3 port set to 110 in the advanced settings. Password will be case sensitive.

enigma52

my virginmedia settings are
incoming (pop3) 995
out (smtp) 465