refund with 'restocking' 25% deduction

4743hudsonj

diggerman123 wrote: »

dont order stuff you dont want and u wont have a problem.i wouldnt give you anything back
why order / purchase and then return ? was your price to customer too high ?

Then i hope somebody sued you and won costing you dearly in both time and money seeing as it would be your legal duty, its perfectly fair.

diggerman123

happens too often . too many people take advantage , what if they were special order. get real , how much would it cost supplier to re stock ?

diggerman123

you enter a legally binding contract when you buy as well as sell

4743hudsonj

diggerman123 wrote: »

happens too often . too many people take advantage , what if they were special order. get real , how much would it cost supplier to re stock ?

Depending on what "special order" is to you then you may or may not be entitled to return the goods. The DSR give retailers extra rights too i.e. being able to cancel orders right up until dispatch/delivery.

Also think how the DSR's are almost intended to "simulate" high street store conditions. By this i mean they allow consumers to inspect the goods, and whilst this right costs the business money, it IS fair as they dont have to pay nearly as much overheads online so the cost of the DSR is still negligible

4743hudsonj

diggerman123 wrote: »

you enter a legally binding contract when you buy as well as sell

I highly suggest you read THIS

half way down page 17 is the stuff you need to know as you seem to have no knowledge of The DSR and a sellers legal obligations.

diggerman123

dont buy if you dont want springs to mind . op never has said they were faulty ................

4743hudsonj

diggerman123 wrote: »

dont buy if you dont want springs to mind . op never has said they were faulty ................

They dont have to be! Its a fundamental consumer right when distance buying that you have the right to a full refund within 7 working days beginning the day after delivery.

Read my above links before posting any of your irrelevant comments as they are completely wrong in terms of consumer law.

Blacksheep1979

whatmichaelsays wrote: »

Unless the items weren't returned in their original selling condition. If the package was opened for example, they can charge a fee.

Nope, that's what a lot of companies would like you to believe but you are allowed to open the packaging to inspect the goods and check they meet your needs.

OlliesDad

When a retailer decides to sell at a distance they will be well aware of the laws they need to follow, so they obviously know about the DSR, so this is a risk they have decided to take (nobody is forcing them to sell online).

Any good company will fact in a percentage on each sale to counter act the lost money on items returned.

diggerman123

factor in ? why should they ? penalise good customers to account for the bad ?
you mean to finance people who dont know what they are doing ? what has the world come to ?