boots customer care

midwife_twinkie

Hi everyone please forgive me if I have posted this in the wrong place.
We had a camera bought for us as a present from an online store, but it had no memory card so whilst we were on our weekend away we went to a Boots store and asked their advice as to which memory card we needed (as we know very little about cameras) The sales assistant was very helpful and advised us of the correct memory card, to which we bought and tried to place into the camera only to find it would not fit, so we took it back and the same sales assistant gave us our money back and tried to look for another memory card to fit but they did not have one.
The sales assistant then advised us to go over the road to a phone shop and told us specifically to get this certain memory card she advised, to which we did, we then put it in to the camera but to our horror it was the wrong one and it would not come out !! but we didnt discover this till we got back from our weekend away so we could not go back to the Boots store to tell the assistant.
We then went along to Jessops who advised us to take it to a certain camera shop as it would need repairing as the memory card was stuck and he advised us to give Boots a ring as we had been not only wrongly advised once but twice!
Now Boots customer services are saying they will not accept responsibility as it’s our word against the sales assistant and the manager of that store has said that under no circumstance would any of his staff give wrong advice, which I am livid about as they did not only once but twice. Customer services say they are not accepting responsibility and that I should be taking responsibility for my own action of putting the wrong memory card in my camera, but I was only doing what I was advised by a sales assistant that I thought she new what she was talking about! Now I have asked to speak to someone higher and am awaiting for them to get back to me. Has anyone got any advice to offer me please.

rogue_element

Do you have the camera make and model?
What sort of memory card did you buy from the phone shop? And when you say it is stuck - I assume it has worked fine throughout your holiday? Did you take pictures on the card?

gordikin

So you didn't get the camera or the problem card from Boots? Why do you think Boots are liable in any way? What paid for service have they provided?

Whiteknight

You should have checked with the store you eventually bought the memory card from that it was the correct one for your camera. I don't know why you are trying to get Boots to accept responsibility - fair enough you say the sales assistant advised you to get a particular card but any normal person would have double checked before handing over money.

pimento

Duplicate thread, duplicate answer:

This might sound silly but, try pushing the card in and it might just click out. My camera takes a card that is on a spring a click. I push it in until it clicks to put it in and have to push it in again to click it out. If you see what I mean.

It might not be stuck in there at all.

I'd be surpised if you could put it in at all if it was the wrong type, thay are all pretty different.

What camera is it?

Heliflyguy

Unless its a Sony its most likely to be either an XD or SD card or in the case of my Fuji camera both can be used, most popular pocket camera's are SD.
As pimento says push the card to release but even the dimmist Jessops staff would know this.
I dont think you can hold Boots responsible for this they are hardly trained in such things and unless you had the manual with you (which you appear not to have bothered to read) then it is not easily apparent as to what card should be used by looking at the card slot.
Sorry to say but I think this one is down to you and if you get a positve result from Boots then you have been very fortunate.