Sony Vaio VGN-Z31MN

mattdyson

Hi

Does anyone have this model of laptop, i am having problems with this and i have been advised by Sony that i need to restore the system using the recovery discs i have. i tried this but my discs have been scratched and dont work. Has anyone made recovery discs for this model? If so would you be willing to do me a copy of the disc? I have asked Sony but it will take weeks to get the disc and the charge they put on is quite excessive.

Thanks for any help!

Jake'sGran

I have the same laptop and it came with no recovery discs. The instructions say to make your own. I went off and bought new blank discs and was going to make a set but after having a go at SONY I was told how to recover the system without discs - I think. Sorry, just noticed that my laptop is:

SONY VGN NS10L/S

I will track down the message I got and see if it looks useful for you.

I must say that I am curious about the set of disks you have and if they came with the laptop.

busenbust

Have you tried the Sony website? Any chance that you can download recovery discs from there?

busenbust

Have you tried the Sony website? Any chance that you can download recovery discs from there?

outlaw777

mattdyson wrote: »

Hi

Does anyone have this model of laptop, i am having problems with this and i have been advised by Sony that i need to restore the system using the recovery discs i have. i tried this but my discs have been scratched and dont work. Has anyone made recovery discs for this model? If so would you be willing to do me a copy of the disc? I have asked Sony but it will take weeks to get the disc and the charge they put on is quite excessive.

Thanks for any help!

Try and pop into a local sony centre if you can they might help. Also check ebay for that disk. Last try an IT reseller such as www.insight.com/uk and they might help you.

busenbust

MSE crashed :rolleyes:

Jake'sGran

ATTN MATT

This is the message I told you about. Maybe it will help.
regards,

Thank you for contacting us,
You do not have to create recovery discs if you do not want to.
We do advise our customers to do so.
If you want to perform a full recovery please see the below instructions.
Unfortunately we would not be able to provide free recovery discs for your unit.ou about.
It is possible that you have changed the `default font making the option for the next button not being able to be seen.
To confirm this please right clikc the desktop and select personalisation.
In the next window clikc change font in the top right hand corner.
Make sure there is a tick in 96dpi and select OK.
If you would like to speak to one of our agents on the phone please contact us on 0870 240 2408.
If you want to check how to perform a recovery, then please follow the link below:

http://club.vaio.sony.co.uk/clubvaio/gb/en/exploration/etutorials/player_recovery.jsp

Please do take in mind that if you perform a full recovery, all your data will be lost. We can advise you to save your data on external device like USB device or Hard Drive Disk.
If you have a Recovery partition on your unit, you can turn on the unit and press the "F10" key when the Vaio logo is prompted, then you will see "Windows is loading files" displayed on screen.
If the message "Windows is loading files" does not appear, it means that the hidden partition is erased

To do a full recovery please follow the instructions below.
1. When the unit is turned off , press the power button, then tap the F10 key.
2. On the screen you should see the message 'Loading Files'.
3. If you see the message 'Edit boot options.....' , press enter.
4. The next message you should see is 'Recovery tools are being launched'
5. You should now be in the recovery console.
6. The option you should choose is 'Complete Recovery'
7. If you are asked to do a hardware diagnostics test or a system restore you can skip this step.
8. The rest of the recovery startup process is just to confirm that you understand exactly what you are doing and it also asks you are you sure?
9. When the recovery starts you do not need to be with the unit.
10. The recovery may take up to 90 minutes to complete.
11. When completed you will just have to create your account and enter a password.
Regards,
John
Sony Vaio-Link Team

mattdyson

Jake'sGran wrote: »

I have the same laptop and it came with no recovery discs. The instructions say to make your own. I went off and bought new blank discs and was going to make a set but after having a go at SONY I was told how to recover the system without discs - I think. Sorry, just noticed that my laptop is:

SONY VGN NS10L/S

I will track down the message I got and see if it looks useful for you.

I must say that I am curious about the set of disks you have and if they came with the laptop.

Hi Jake'sGran

Sorry i didnt explain myself very well, i meant the restore discs that i had created myself. I tried to contact Sony but they said it would be £50 exc postage and it would take a few weeks. I am going to try Insight aswell to see if they can help. Thanks all for your help!!!

mattdyson

outlaw777 wrote: »

Try and pop into a local sony centre if you can they might help. Also check ebay for that disk. Last try an IT reseller such as insight and they might help you.

Thanks outlaw ill check on ebay and try some resellers!