travelodge room insurance Please help!!

tammy73

Hi all
Wondered if you clever guys and girls could help me out. I managed to book some rooms in the summer sale but didn't realise that i had forgot to uncheck the room insurance box until i printed out the details. I tried to cancel it through the link on the amend bookings page but that just led me to a blank page. I have emailed customer services who have helpfully pointed out that it needs to be done through the amend booking page on the website, well, d'uh. I have also phoned them on their expensive no. for them to tell me that i can't cancel, so i told her i was entitled to a 14 day cooling off period. She then said it wasn't anything to do with them and i should phone the insurers and she gave me their number. I have phoned the insurers and it was just for claims, so have sent them an email but i'm not holding out any hope. At this rate my 14 day cooling off period will be expired before it is sorted out. Please help!!

Zazen999

What are you trying to do?

silkyuk9

the insurance is only £1 isnt it, the phone call has cost you more than the insurance. The insurance is worth getting in my opinion if you are making a booking way ahead. if you cant make the booking you can use the insurance to get your money back.

ukmarine1

travel lodge insurance isn't worth s*** when you read the small print and in the summer sale were the rooms£9? and you still want a £1 back?

mew

The insurance is now £1.50 but is hardly worth quibbling over considering the rooms are only £9 (and the insurance is per booking, not per night).

The email address for the insurance is: [URL="mhtml:{A2889AFF-A5A1-44DF-9B71-11C23FC3FFD4}mid://00000515/!x-usc:mailto:travelodgeinsurance@heathlambert.com"]travelodgeinsurance@heathlambert.com[/URL]

davetrousers

silkyuk9 wrote: »

the insurance is only £1 isnt it, the phone call has cost you more than the insurance. The insurance is worth getting in my opinion if you are making a booking way ahead. if you cant make the booking you can use the insurance to get your money back.

The insurance Will Not cover you if you simply can't make the booking.

Note: Room Cancellation Insurance is available to UK Residents only.
Up to £500 cover for non-refundable room cancellation costs due too specified reasons, including: death, illness or injury, or if the vehicle you are travelling in breaks down or is directly involved in an accident. For UK residents only * Terms and conditions apply.
Should you cancel your room, you may be entitled to a refund from Travelodge and therefore should refer to the terms and conditions applying to your room when considering the purchase.