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HDNL phone call charges

carolfunkydiva
carolfunkydiva Posts: 192 Forumite
Part of the Furniture Combo Breaker
in Praise, vent & warnings
I had occasion to phone HDNL over xmas with regard to non delivery of an m and s parcel. I needed 5 calls in total to sort the delivery out as they never turned up. My phone bill has come and the charges are £12. I am so so annoyed. M and S havent been very helpful this evening so I think I will fire off an email and see what they say.

Comments

  • catieeb06
    catieeb06 Posts: 576 Forumite
    Why?

    It's not M&S or HDNL that charge. It's the company you have your phone with that charge. Not these companies.

    I always have to call 0845 or 0870 numbers. And there is always saynoto0870 website to search through.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it.
    This signature is here as I follow MSE's Mortgage Adviser code of conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    catieeb06 wrote: »
    Why?

    It's not M&S or HDNL that charge. It's the company you have your phone with that charge. Not these companies.

    Ahh your wrong the companies choose to set these numbers up and get a cut of the call charges. Thats why they do it.
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    saynoto0870 has a list of hdnl phone numbers
  • gem599
    gem599 Posts: 217 Forumite
    Part of the Furniture Combo Breaker
    I wrote to Elaine Boyle (details on HDNL website) and got a cheque for £10 to cover some costs. It is possible :)
  • carolfunkydiva
    carolfunkydiva Posts: 192 Forumite
    Part of the Furniture Combo Breaker
    Marks have given me a £10 credit on my account. I do think they have some repsonsibility. I have no choice in which courier they use and they have chosen to employ one with extortionate phone costs to get through. If it had been my fault HDNL didnt deliver on the specified day then I wouldnt have bothered, but having taken a day off work, not got the parcel and then tried ringing to see where it was, I dont think I should have been out of pocket.
    But good on M and S.
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