Letter From Halifax Regarding Final Settlement

sibrown

I put a claim in for my charges about 6 months ago which totalled about £950. I recieved a letter from them today stating...

I recently lost my job so contacted them regarding fees as Im currently living in my overdraft and their new fees are £1 per day or £5 per day if you are using an unarranged overdraft so I called them to ask if they could suspend these charges for a while whilst I try get back on my feet, Initially they said they couldnt but I have now recieved a letter from them....

As discussed in view of your current financial circumstances to help you we would like to offer you:
*A payment of £20.00 which amounts to fees debited to your account between 07 October 2009 and 6 January 2010 (This for a start is wrong as the actual amount is over £200)
*The cancellation of any fees you incur in the 3 months after we recieve your acceptance of this offer.

This offer is made without admission of liability. Etc....

On the acceptance form it says...

I confirm that I accept a total amount of £20.00 in full and final settlement of my unarranged overdraft fees complaint.
.........................................................................................

What do people suggest I do?

Does it mean If i do sign and send this letter back I would never be able to pursue my claim should Martin find a way of us trying some other route?

Do you think Its worth me contacting them and asking for more than the £20 as what they have stated is wrong...I have paid over £200 in fees since October 7th.

Any help will be appreciated

esmerellda

I would reply to them saying thank you, unfortunately you seem to have the amount wrong the actual charges amouted to £200 plus, could you review the offer and return it to me when I will be happy to accept in the interim, however I am still concerned about the other charges you have inflicted on me so will write seperately regarding these. (just as an idea)

pingchris

sibrown wrote: »

I put a claim in for my charges about 6 months ago which totalled about £950. I recieved a letter from them today stating...

I recently lost my job so contacted them regarding fees as Im currently living in my overdraft and their new fees are £1 per day or £5 per day if you are using an unarranged overdraft so I called them to ask if they could suspend these charges for a while whilst I try get back on my feet, Initially they said they couldnt but I have now recieved a letter from them....

As discussed in view of your current financial circumstances to help you we would like to offer you:
*A payment of £20.00 which amounts to fees debited to your account between 07 October 2009 and 6 January 2010 (This for a start is wrong as the actual amount is over £200)
*The cancellation of any fees you incur in the 3 months after we recieve your acceptance of this offer.

This offer is made without admission of liability. Etc....

On the acceptance form it says...

I confirm that I accept a total amount of £20.00 in full and final settlement of my unarranged overdraft fees complaint.
.........................................................................................

What do people suggest I do?

Does it mean If i do sign and send this letter back I would never be able to pursue my claim should Martin find a way of us trying some other route?

Do you think Its worth me contacting them and asking for more than the £20 as what they have stated is wrong...I have paid over £200 in fees since October 7th.

Any help will be appreciated

i recieved the same letter asking me to sign for full setlement,this letter to me is misleading and confusing as regard a customers legal stand point,however the bank customer relations team dealing with charges, assured me that this did not mean i could still claim the rest of my charges later on,this was all prior to the supreme court judgement.i was very suspicious of the letter especially the signing in full settlement