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Gas and Electricity Selling Practices
Hi,
I was wondering if I could pick the brains of some of the experts on this board regards some of the selling practices of the utility companies.
Over the past couple of months I have received cold doorstep calls from people purporting to want to save me money by switching suppliers.
Personally I prefer to keep an eye out on the comparison websites and change at a time of my own choosing rather than when I receive a knock at the door. Right now I'm not with the cheapest supplier but they do have one of the highest customer satisfaction ratings and, due to previous experiences, that's worth more to me than a couple of pounds a month in savings.
What I am concerned about is how these salesmen have managed to obtain details of my average bill, utility supplier and account details.
Isn't this sort of information supposed to be confidential? How have these salespeople obtained it? Isn't it against the data protection act for them to use it to sell me goods? and do I have any recourse against either the companies using this info or the organisation that, presumably, sold it?
TIA
Randalf
I was wondering if I could pick the brains of some of the experts on this board regards some of the selling practices of the utility companies.
Over the past couple of months I have received cold doorstep calls from people purporting to want to save me money by switching suppliers.
Personally I prefer to keep an eye out on the comparison websites and change at a time of my own choosing rather than when I receive a knock at the door. Right now I'm not with the cheapest supplier but they do have one of the highest customer satisfaction ratings and, due to previous experiences, that's worth more to me than a couple of pounds a month in savings.
What I am concerned about is how these salesmen have managed to obtain details of my average bill, utility supplier and account details.
Isn't this sort of information supposed to be confidential? How have these salespeople obtained it? Isn't it against the data protection act for them to use it to sell me goods? and do I have any recourse against either the companies using this info or the organisation that, presumably, sold it?
TIA
Randalf
0
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