HELP Ipod unknown error "-36"

amit_1

Hi


I have just got a IPOD 20gb colour/photo.

I am trying to up load some photos to it to test it out and i am getting always this error message 'ipod unknown error -36'. Why am i getting this message only for the photo it happens but for music i dont get any error can some 1 please help me.

Thanks

Browntoa

http://www.smartcomputing.com/techsupport/detail.aspx?guid=&ErrorID=27363

Error Message:
An unknown error has occurred (-36).Translation:
This vague error message may appear onscreen when you attempt to sync an iPod with iTunes. According to Apple, this error indicates that iTunes did not successfully write data to the iPod.Solution:
Apple suggests the following steps to troubleshoot the -36 error:

First, check for updates to your OS (operating system) at www.apple.com/support/downloads for Apple systems or at windowsupdate.microsoft.com for Windows systems. OS updates frequently include fixes for USB and FireWire connection problems.

and continues etc with more things to try

Browntoa

also

http://docs.info.apple.com/article.html?artnum=301267

amit_1

how do you delete the iPod photo Cache?

Browntoa

Drag the folder named iPod photo Cache to the Trash or Recycle Bin

well-medicated

I had this error two days ago with my new refurbished 20gb ipod. After checking a number of sites and trying different methods, I found that the fault was due to the connection to the PC. I moved the USB cable from a connection at the front of the PC to one of the connections at the back and everything worked fine. Maybe your problem could be something this simple. HTH

amit_1

well-medicated wrote:

I had this error two days ago with my new refurbished 20gb ipod. After checking a number of sites and trying different methods, I found that the fault was due to the connection to the PC. I moved the USB cable from a connection at the front of the PC to one of the connections at the back and everything worked fine. Maybe your problem could be something this simple. HTH

i have just tried this and still does not work. Do you have a dell pc?

amit_1

Browntoa wrote:

Drag the folder named iPod photo Cache to the Trash or Recycle Bin

I cant see/find that folder is it in c drive or on itunes software?

well-medicated

Originally posted by amit_1
i have just tried this and still does not work. Do you have a dell pc?

No, I have a home-build system, but whatever info I found on the net referred me to a connection/USB problem. I'll have a look and see if I can find it again for you, there might have been other suggestions with it.