modem/port problems can you help please?

toottifrootti

Thanks for reading this......

I had to disonnect my desktop pc while the room was being decorated - so I thought I had nothing better to do than re-connect it all and I would be back on the internet - wrong!!!!
I have connected it all back up and now when i try to get broadband connected i get error message '638' - timed out' and the 'more info' says internal server problem I think it was.

I have checked all the wiring and thats ok.
I have checked the modem through the troubleshooting thingy and it says thats ok
I have checked the ports and thats ok.

everything seems to be ok but I cant connect.

I am with Tiscali - its a basic desk top and an external modem which tiscali supplied and it was working fine before.

any ideas?

I was wondering about getting a wireless router but now I am wondering if my pc is at fault and whether or not I should re-consider - or maybe upgrade the tower?

any advice would be very helpful - I cant really afford to go for replacements and/or repairs until i know exactly what would be involved and whether or not I can afford it as I only have benefits coming in due to terminal illness - my pc is my lifeline.

TIA

tootsx

JasX

explain exactly how you connect to the internet? does it do the same thing if plugged into your 'master' BT test socket?

the.ciscokid

Is the tiscali modem USB? I have a USB docking station that requires me to connect it to the same USB port on my machine (it houses my Ethernet connection) I think this is something to do with the mapping of COM ports to specific USB ports, which leads me to think this might be the issue. My first suggestion would be that you try to reinstall the modem drivers - which would probably be on a CD that came with the modem, or replace the USB into the port that it came from - if you can remember.

You dont mention what OS you are using, but if you can get to the "network connections" (in XP you go to control panel > network connections) folder, you should see a list of Local Area Connections with a device name - if it is showing as not connected, this is most likely your problem.

toottifrootti

Jasx many thanks for taking the time to try to help

I am now back on line thanks to the ciscokid :T:T:T:T
yes it is a USB modem and between trying all the different USB ports and checking the network connection lists I have got back on line - I am using my pc to do this post - I cant thank you enough and I am so pleased - even though its old and very slow I am lost without my pc.

Thanks for your help and all the best
toots