Ergoflex mattress - how often do they have a sale?

Sleepless_in_Seattle

Tim_Deegan wrote: »

Just to let you know. The best type of memory foam mattress for support is pocket sprung with memory foam (2 sided if you can get it). Just make sure they are full size steel pocket springs, and not reflex foam encapsulated pocket springs. These will be cooler than reflex/memory foam, and shouldn't start to sag in time due to the bubbles in the reflex foam starting to burst.

Tim, is there a brand that you can recommend with these specifications you've mentioned? I've had a memory foam mattress for a year and loved it. Unfortunately it has collapsed but I was immediately promised a replacement. I dont see the point of a replacement just to have the same issue in a year - so next time I would like to get the right one.

Tim_Deegan

Sleepless_in_Seattle wrote: »

Tim, is there a brand that you can recommend with these specifications you've mentioned? I've had a memory foam mattress for a year and loved it. Unfortunately it has collapsed but I was immediately promised a replacement. I dont see the point of a replacement just to have the same issue in a year - so next time I would like to get the right one.

I'm afraid I can't recommend anything, as it could be viewed as advertising, which is against forum rules.

Sleepless_in_Seattle

Tim_Deegan wrote: »

I'm afraid I can't recommend anything, as it could be viewed as advertising, which is against forum rules.

Dear Tim,

I bought a memory foam mattress in June 2009 which has subsequently collapsed. After sending photographic evidence the reponse I received was:
"We thank you for providing pictures of your mattress. We can see evidence of settlement which is normal and to be expected, and will even out as long as the mattress is regularly rotated. However on this occasion we will ask the manufacturer to replace the mattress for you. "

There is no way that they would be willing to replace the mattress if this settlement was normal. What makes me really angry is the fact that they refuse to admit to a problem. Unless they can admit to a problem with an explanation of how it had been rectified, I dont understand how a replacement of the exact same thing will behave any different in 12 months time.

I dont want the same mattress. I actually want my money back but that aparently is not an option. How can I insist on them replacing it with a different mattress at least.

They insist that that option will only be available to me if the same problem occures again. I did love the bed for the first 12 months - even though my husband has always hated it.

Should I just be grateful for the replacement and give up on the arguement?

Tim_Deegan

Sleepless_in_Seattle wrote: »

Dear Tim,

I bought a memory foam mattress in June 2009 which has subsequently collapsed. After sending photographic evidence the reponse I received was:
"We thank you for providing pictures of your mattress. We can see evidence of settlement which is normal and to be expected, and will even out as long as the mattress is regularly rotated. However on this occasion we will ask the manufacturer to replace the mattress for you. "

There is no way that they would be willing to replace the mattress if this settlement was normal. What makes me really angry is the fact that they refuse to admit to a problem. Unless they can admit to a problem with an explanation of how it had been rectified, I dont understand how a replacement of the exact same thing will behave any different in 12 months time.

I dont want the same mattress. I actually want my money back but that aparently is not an option. How can I insist on them replacing it with a different mattress at least.

They insist that that option will only be available to me if the same problem occures again. I did love the bed for the first 12 months - even though my husband has always hated it.

Should I just be grateful for the replacement and give up on the arguement?

What was the make and model of the mattress?

Sleepless_in_Seattle

Tim_Deegan wrote: »

What was the make and model of the mattress?

Sensaform Sirius Supreme - Super King

Tim_Deegan

Sleepless_in_Seattle wrote: »

Sensaform Sirius Supreme - Super King

Ah, Sensaform. They are Sleepmasters own brand, so they weren't asking the manufactuers to replace it, they were sorting the replacement themselves.

If you do a search for Sensaform in the MSE forum, you will find many complaints about them. So it could be that they were aware of a problem with that model mattress.

I'm sure some legal eagle will correct me if I'm wrong, but the way I understand it, if they had admitted that the mattress was faulty, then you could have insisted on a refund.

If I were you I would contact trading standards, and see what they suggest. It may be that even though they haven't admitted that their was a fault, they have strongly implied that there was by their actions.

Pinkypants

Sleepless_in_Seattle wrote: »

Dear Tim,

I bought a memory foam mattress in June 2009 which has subsequently collapsed. After sending photographic evidence the reponse I received was:
"We thank you for providing pictures of your mattress. We can see evidence of settlement which is normal and to be expected, and will even out as long as the mattress is regularly rotated. However on this occasion we will ask the manufacturer to replace the mattress for you. "

There is no way that they would be willing to replace the mattress if this settlement was normal. What makes me really angry is the fact that they refuse to admit to a problem. Unless they can admit to a problem with an explanation of how it had been rectified, I dont understand how a replacement of the exact same thing will behave any different in 12 months time.

I dont want the same mattress. I actually want my money back but that aparently is not an option. How can I insist on them replacing it with a different mattress at least.

They insist that that option will only be available to me if the same problem occures again. I did love the bed for the first 12 months - even though my husband has always hated it.

Should I just be grateful for the replacement and give up on the arguement?

You would be entitled to a replacement mattress, or if that model was no longer currently available the replacement must be of equal or better quality.

If the fault had appeared in a short space of time after purchase you may then be entitled to a refund. But unfortunately as you have had the product a while, the company are in their rights to either repair or replace within a reasonable about of time.

Also note the contract of sale is with the company that sold the product and not the manufacture.

Tim_Deegan

Pinkypants wrote: »

You would be entitled to a replacement mattress, or if that model was no longer currently available the replacement must be of equal or better quality.

If the fault had appeared in a short space of time after purchase you may then be entitled to a refund. But unfortunately as you have had the product a while, the company are in their rights to either repair or replace within a reasonable about of time.

Also note the contract of sale is with the company that sold the product and not the manufacture.

Actually Pinkypants is right. I missed the bit about when you bought it. However there is the fact that they only sell their own brands that could go in your favour. You could say that you have lost confidence in all their own products due to your own experience, as well as reading about other peoples experiences.

Like I said, ask trading standards what they think. You do still stand a chance of a partial refund.

The company that sold the product is the same company who makes it.