Problem with 'TopCashBack' - 02 Broadband

cagney_2010

Hi

It's been a week since I ordered 02 Broadband (premium) from 'TopCashBack'; the apparent cashback is a £100, but when I submitted a missing claim, this is what the site says :

"The following Offers were available at the time you made your purchase":

Mobile Broadband 18/24 Month Contract

New 18/24 Month Contract :

Pay as You Go Order

Business Mobile Broadband

Business Sim Only Deal

Business Monthly Contract

12 Month Sim Only Deal

Accessories :

PAYG Mobile Broadband

Palm Pre Contract

Have TopCashBack (or 02) pulled a fast one ? - where's 02 BB Premium ?!

cagney_2010

Just to let you guys know, TopCashBack have been quite good in trying to trace the order.

The funny thing is, the record of the order is on TCB's site (i.e. when the order was made, and to which merchant).

They're asking for an order number re. 02, but the only one that was given to me was a very long one - about 12 or so digits. I passed this on to TCB but they said it should be less than that <confused>

One of the main reasons I signed up (to 02 BB) was to obviously get the £100 cashback. I'm still in the 14 day cooling period (well, about 7 days left) - do you think I should cancel and start again ?

kwikbreaks

Connecting your line to the O2 kit costs O2 ~ £45 from BT Openreach. If you cancel and reorder it would cost O2 another £45. Now if I ran O2 I'd have a system in place that refused a reorder from someone who had cancelled. O2 of course may not have but it's a risk you would take.

My advice would be to persist with TCB and get some clarification on exactly what number they need. I had some sort of tracking hiccup when I took O2 (either BB or a SIM I forget which) through Quidco and remember there was some confusion over what number was needed but I got there eventually

cagney_2010

kwikbreaks wrote: »

My advice would be to persist with TCB and get some clarification on exactly what number they need. I had some sort of tracking hiccup when I took O2 (either BB or a SIM I forget which) through Quidco and remember there was some confusion over what number was needed but I got there eventually

TCB said :

The 'Order Number for O2 should be 9 numeric digits, but with "on-" just before it... e.g. on-123456789

But as mentioned, I was only given a 14 digit number only. There were no letters, spaces, dashes, or anything; just 14 straight numbers.

Do you think the sale will still be traced, and that I'll get the £100 cashback ? I mean surely the number I gave to TCB (to presumably pass on to 02), shouldn't pose a problem ?