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Can you claim money from Easyjet?
Nikiya
Posts: 556 Forumite
I bought an Easyjet flight that was subsequently cancelled. I was offered to get my money back or change the flight at no cost. Sounds fair, but the fact is that I lost my first choice date, for which I had paid, at the time, £10 more before taxes than the date when I finally got the trip. I have written to Easyjet customer services and am still waiting for their response, but if anybody has been through a similar experience or has any advice I would like to hear it. I do not think it is fair that you pay more for a certain date and then end up with the date you originally discarded, when you could have had the same deal for less money and all because or THEIR cancellation...
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Comments
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As far as I’m aware - If a flight time is significantly altered within fourteen days of travel then the carrier must pay compensation. Calling a cancelled flight rescheduled is irrelevant as far as the regulations are concerned.
Consumer Direct Tel: 08454 04 05 06 should be able to clarify your legal rights under EU law.
Note - Consumer Direct is a telephone and online consumer advice service, supported by the Office of Fair Trading.
Hope this helps,
BC10
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