Can I return DS game with no receipt?

fifipat

My ex mother-in-law bought Pokemon Platinum for DS for my son for Christmas but I had already bought it on-line for him. Upshot is I need to return mother-in-laws copy as mine was already opened. Problem is she is in hospital with lung cancer and I have no hope of getting the receipt or even finding out where she bought it. Any suggestions as to what I can do, GAME only offered £11 trade in. I know the game normally retails at £31.99.

He would take another game either for DS or Wii I am not looking for cash.

SarahMoon

fifipat wrote: »

My ex mother-in-law bought Pokemon Platinum for DS for my son for Christmas but I had already bought it on-line for him. Upshot is I need to return mother-in-laws copy as mine was already opened. Problem is she is in hospital with lung cancer and I have no hope of getting the receipt or even finding out where she bought it. Any suggestions as to what I can do, GAME only offered £11 trade in. I know the game normally retails at £31.99.

He would take another game either for DS or Wii I am not looking for cash.

Trade it in or sell on ebay, looks like you will take a hit on this. Why should game exchange it if you didnt buy it from them? Plus under law you have no rights only your Mother-in-Law does.

cheekyherb

I'd try your luck at Tesco or Asda? They usually take things back without receipts if you tell them it was an unwanted present. You may only get store credit but better than nothing.

missile

You have no statutory right to a refund or exchange (even with a receipt),but certainly no harm in asking. They may be more amenable if you shop regularly at a.n.other store.

If you are prepared to tell a lie, you could try returning it to the on-line retailer where you bought your copy.

SarahMoon

cheekyherb wrote: »

I'd try your luck at Tesco or Asda? They usually take things back without receipts if you tell them it was an unwanted present. You may only get store credit but better than nothing.

They will only swop for the same title and thats really dishonest!

missile wrote: »

You have no statutory right to a refund or exchange (even with a receipt),but certainly no harm in asking. They may be more amenable if you shop regularly at a.n.other store.

If you are prepared to tell a lie, you could try returning it to the on-line retailer where you bought your copy.

Again dishonest, but agree with the first sentence. The OP doesn't even know where it was purchased from.

If you owned a game shop. I bought a game from gamestation lost the receipt game still sealed would you accept a return?

maty_2

I work at GAME, here's my store's policy:


With a receipt and still sealed within 28 days: No problem
With a receipt, not sealed within 3 months: Only exchanged/refunded if faulty
With no receipt, but sealed: Can be returned as a good will gesture but only at the current selling price - NOT the price paid for it. Speak to the manager, we don't have to return here, but we do make exceptions sometimes.
No receipt, not sealed : Trade-in only.

lindyloulou

Asda will want a receipt, they changed their policy last September.

J20BABY

can't you send it back to where you bought it from?