Help thy neighbour!

theonlywayisup

My neighbour sent me an email yesterday, except it obviously wasn't from him.

It says....

Subject - How are you doing now?

Text - Hey, Dear;

How are you doing these days.
I would Like to introduce you a shop.
There, you can find thousands of goods.Visit it, you will can find a great thing for.
You can spend some time to visit it and.

---

Believe in them.
To view Lincoln's profile or write on his Wall, follow this link: >>




The X boxes are strange looking smileys.

I haven't clicked on anything.

However, he has rung me to say that his email is going bonkers and emailing this to all insundry. I have told him to run Malwarebytes scan, which he has and it has found nothing. Anyone any ideas what he can do now.

Thanks.

The link in the email which I have removed is to www. oiall. com

BillScarab

Change his email password for starters.

Is it a hotmail account as there were a lot of people on hotmail reporting similar things before Christmas?

JasX

Does he access his email account from anywhere else? could be another machine which has his email credentials that is infected.

Does he use a reputable, up to date AV on his PC normally? did he use the most up to date version of malwarebytes to scan with? worth a second scan with another AV (eg trend micro online or whatever he has installed already)

worth changing the password to his email account too.

theonlywayisup

AFAIK he accesses his email purely from his laptop. Which incidentally has just returned from a PC shop having had a new harddrive fitted.

He uses AVG and downloaded Malware yesterday, so assume it is all uptodate.

Can't think what else to suggest.

JasX

theonlywayisup wrote: »

He uses AVG and downloaded Malware yesterday, so assume it is all uptodate.

AVGs a bit of a dud these days, if he banks with Barclays he can get kaspersky for free or could consider Avast, Microsoft Security Essentials or Avira* as good free ones

(*if they've fixed the problems with their update servers.)

changing the password would be a good idea as if the problem is another infected machine he may have used once/ages ago to access his mail a new password will stop it having access to the account to send junk out

theonlywayisup

Ive told him to remove AVG and download AVAST. Ive also told him to ensure he manually updates Malware.

Then full scans.

Ive read a lot of hijack this here, should he run that too (I know absolutely nothing sorry!).

busenbust

theonlywayisup wrote: »

Ive told him to remove AVG and download AVAST. Ive also told him to ensure he manually updates Malware.

Then full scans.

Ive read a lot of hijack this here, should he run that too (I know absolutely nothing sorry!).

I've used Avast for nearly five years, and during that period it's been (almost) full-proof. Periodically running Malwarebytes seems like a good idea also :cool:

theonlywayisup

He has 149 of this message in his sentbox!

busenbust

I have told him to run Malwarebytes scan, which he has and it has found nothing.

Has it not;) How long (approx.) did the scan take?

davester

then if he has them in his sent box then he needs to change the password and security question and answer, also check the 2nd email address

theonlywayisup

I said FULL so hopefully a LONG time