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Arriva bus ticket - LOST IN POST

shporkchop
shporkchop Posts: 3 Newbie
Tenth Anniversary Combo Breaker
in Motoring
Can anyone advise me please? I purchased a monthly bus ticket online and had an email on 6th to say it was posted first class. I have not received it and it was due to commence today. Arriva say they cannot do anything until Royal Mail send it back to them! I am having to pay again, daily. Not happy, surely I have some rights??????

Comments

  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    shporkchop wrote: »
    Can anyone advise me please? I purchased a monthly bus ticket online and had an email on 6th to say it was posted first class. I have not received it and it was due to commence today. Arriva say they cannot do anything until Royal Mail send it back to them! I am having to pay again, daily. Not happy, surely I have some rights??????
    Rights? Against who?

    Have you had any snow round your way? Maybe that has affected the post, don't you think?

    Buy another monthly ticket and return one for a refund when you find yourself with two.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    posted on the 6th
    this is the 11th
    so there have been only 4 delivery days since then........
  • DrScotsman
    DrScotsman Posts: 996 Forumite
    Part of the Furniture Combo Breaker
    The OP doesn't mention when he ordered it though, only when it was dispatched and when it was due to commence.

    If he ordered it January 5th then it's hard to say they've done anything wrong, but if he ordered it December 1st, I think I would hold Arriva liable as they should have dispatched it early enough in case of any postal delays, or in case it goes missing.

    Also, regarding "Arriva say they cannot do anything until Royal Mail send it back to them", Arriva should really be saying they cannot do anything until Royal Mail send it back to them OR until it's been missing long enough to be deemed lost, whichever comes first. They are responsible if it gets lost. However 4 delivery days is not lost.
  • tim_n
    tim_n Posts: 1,607 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Doesn't 'first class' mean between one and two business days custardy?
    Tim
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    tim_n wrote: »
    Doesn't 'first class' mean between one and two business days custardy?

    the service aims for but its never going to be guaranteed
    hence why its 15 working days before its officially lost
    you cant have a service for pennys and expect premium deliveries
    those days are long gone
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