Problems replying to e-mail from Australia

iscamaid

Hi

I have tried e-mailing my cousin in Australia several times and have had problems with the e-mail not arriving. I ended up sending a plee to her in her Christmas card to e-mail me to check I have the right e-mail address. I had a test e-mail from her a few days and hit reply immmediately but it does not appear to have arrived. My sister has had the same problem, she has sent numerous e-mail, all have been returned. She too has had e-mails from my cousin and tried to send a reply and it has not worked. Any ideas why an e-mail from australia to me should work but not vice versa??

John_Gray

The information about why the email failed will be in the (quite techie) Email Headers for the message - how you find these depends on which mail client you are using...

macman

iscamaid wrote: »

Hi

I have tried e-mailing my cousin in Australia several times and have had problems with the e-mail not arriving. I ended up sending a plee to her in her Christmas card to e-mail me to check I have the right e-mail address. I had a test e-mail from her a few days and hit reply immmediately but it does not appear to have arrived. My sister has had the same problem, she has sent numerous e-mail, all have been returned. She too has had e-mails from my cousin and tried to send a reply and it has not worked. Any ideas why an e-mail from australia to me should work but not vice versa??

Because her account is currently able to send but not receive.
Tell her to test it by sending an email to herself.

welshryda

What email client are you use? Hotmail, googlemail, yahoo?

totalsolutions

Checked the Junk folder - spam auto erase by your ISP....

iscamaid

welshryda wrote: »

What email client are you use? Hotmail, googlemail, yahoo?

Hi

My client is Outlook 2003.

Thanks

cyberbob

iscamaid wrote: »

Hi

My client is Outlook 2003.

Thanks

Is it an imap or pop email account you are using? Have you double checked all settings and have you checked the online account as well

John_Gray

iscamaid wrote: »

My client is Outlook 2003.

Open the message, then click on View, then in the drop-down menu click Options. The Internet Header information is in the box at the bottom.
Select it all by clicking in the box and doing Ctrl+A, then Copy (Ctrl+C) and Paste (Ctrl+V) into a reply to this post. (You should anonymise the email addresses before posting!)

digp

try using www.fastmail.fm much better i think

marms

Your cousin may have mistyped her email address into her email program when setting it up, you'd recieve the email from her but any replys would be sent to an invalid address and be bounced back by the mail server as undeliverable.

johno43

Assuming you both have entered your e-mail addresses correctly. If your cousin is on Bigpond.AU they have a facility on their website to query why messages are being returned. I had this problem and my mail was being picked up, incorrectly as spam by Bigponds spam filters.