I want to swap to a different provider (currently with Virgin)

novanic

Basically I want to swap phone provider. I currently use Virgin for phone and M broadband and have 400 inclusive minutes. My main reason for taking up this deal in the first place is that my Dad lives in the Philippines and has a mobile and it seemed like a good deal. However, for about the past month I have been unable to connect with him at all. Each time I call him I get a different Philippino each time and yet if I call via BT or Orange (or use a discount number) I get through to him immediately.

I also ring Australia and New Zealand from time to time but don't mind using the discount code and I can also call Philippines for 4p using a discount code.

Can anyone suggest a cheaper service which includes international calls? Here is my current bill breakdown (totals £36.50):

Telephone Line Rental 21 January - 20 February £11.00
Talk Anywhere 400 21 January - 20 February £17.00
Phone & BB Saving 21 January - 20 February £-8.00
Phone And BB Additional Saving 21 January - 20 February £-4.50
Call Displ 21 January - 20 February £2.00
Free Voicemail 21 January - 20 February £0.00
Broadband Size: M 21 January - 20 February £20.00

Any help gratefully received!

spike7451

If you're on Virgin Media Cable,as opposed to Virgin National,you'll need to get a BT/Sky or similar phonline installed & then you can change your phone & BBand supplier.
Cable services CANNOT support other ISP's or Telco PSTN line providers.

novanic

spike7451 wrote: »

If you're on Virgin Media Cable,as opposed to Virgin National,you'll need to get a BT/Sky or similar phonline installed & then you can change your phone & BBand supplier.
Cable services CANNOT support other ISP's or Telco PSTN line providers.

Ugh, this is already getting too technical! So basically you can only swap a cable for another cable or I just need to swap it to BT or Sky?

spike7451

Cable phone & broadband works in a completely different way to BT*,Sky ect.In order to get another phone & broadband supplier, ie Sky,you'll need to get a standard PSTN (BT) phoneline installed.
BT,Sky ect cannot use VM's existing equipment which is installed in your home for the reason I gave above*

novanic

spike7451 wrote: »

Cable phone & broadband works in a completely different way to BT*,Sky ect.In order to get another phone & broadband supplier, ie Sky,you'll need to get a standard PSTN (BT) phoneline installed.
BT,Sky ect cannot use VM's existing equipment which is installed in your home for the reason I gave above*

Okay so I need to get a BT phone installed - sounds expensive already!

JustPassingBy

novanic wrote: »

Okay so I need to get a BT phone installed - sounds expensive already!

If you knew whether you were on cable or a BT line it might be possible to answer your question. But you do not appear to have any idea. My guess is you have a BT line already.

novanic

JustPassingBy wrote: »

If you knew whether you were on cable or a BT line it might be possible to answer your question. But you do not appear to have any idea. My guess is you have a BT line already.

I've got Virgin Cable.

macman

We know he's on VM cable, because he has got 'M' broadband.
OP, only VM supply cable services in the UK. For any other phone landline you need a BT line. This can be connected free (until 31/1/10) in return for an 18m line rental contract. Follow the numerous links on this board for full info.

JustPassingBy

novanic wrote: »

I've got Virgin Cable.

http://broadband.talktalk.co.uk/products/broadband/essentials

£20.48 including the International Boost. Add line connection (£59.99) and it is less expensive over the first year than your present deal.