Any problems with Windows Live Messenger

thewizard

I was having some big problems with Windows Live Messenger (the next version of MSN Messenger) and it would let me sign in. So I contacted Microsoft and I thought I should share the help that they gave me with everyone to save them and you some time!

The cache files are just temporary files that are stored in your computer when you sign in to something or access a website.

Please try the following steps to work around the 80004055 error code:

1. Determine the version of Windows Live Messenger that you are using:
- In Windows Live Messenger, click "About Messenger" on the "Help" menu.

2. If you are not running the latest version, install Windows Live Messenger by following these steps. Otherwise, go to step 3.
a. Visit the following Web site:
http://ideas.live.com
b. Under "Windows Live Messenger Beta," click "Download."
c. Follow the steps in the wizard to complete installation.

3. Remove any third-party add-ons to Windows Live Messenger, such as Messenger Plus or Smiley Central.

4. Delete the cache file for all accounts that sign in to Windows Live Messenger on the computer:
a. Make sure that "Show hidden files and folders" is turned on:
i. Right-click "Start," and then click "Explore" to open Windows Explorer.
ii. On the "Tools" menu, click "Folder Options," and then click the "View" tab.
iii. In the "Advanced settings" box, select "Show hidden files and folders" under "Hidden files and folders."
iv. Click "OK" to close the window.

b. Locate the following folder, and then delete the contents of the folder:
C:\Documents and Settings\[YOUR WINDOWS LOGON NAME]\Contacts\[YOUR MICROSOFT PASSPORT NETWORK ADDRESS]

c. Locate the following folder, and then delete both folders that this folder contains:
C:\Documents and Settings\[YOUR WINDOWS LOGON NAME]\Local Settings\Application Data\Microsoft\Windows Live Contacts\[YOUR PASSPORT NETWORK ADDRESS]

5. Try to sign in to Windows Live Messenger again.

It is our goal to provide you with the best customer service there is and if in any case that the steps that I have provided did not resolve the issue, please send us the connectivity logs on your reply.

To generate the Windows Live Messenger connectivity log:

1. Delete the existing connection log file:

Note: If connection logging is not already turned on, you will not see the MsnMsgr.txt file. If you cannot find this file, go to step 2.

a. On the "File" menu, click "Open Received Files" to open the My Received Files folder.
b. Exit Windows Live Messenger if you are already signed in by right-clicking the icon in the notification area at the far right of the taskbar, and then clicking "Exit."
c. Go back to the My Received Files folder. Select the MsnMsgr.txt file, and then press DELETE.

Note: If connection logging is not already turned on, you will not see the MsnMsgr.txt file.

2. Turn on connection logging, if this feature is not already turned on:
a. Start Windows Live Messenger, but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the "Options" dialog box, click "Connection."
d. Click "Advanced Settings."
e. Under "Connection Logging," make sure that the "Save a log of my server connections to help troubleshoot connection problems" check box is selected.
f. Close the "Options" dialog box.

3. Sign in to Windows Live Messenger again. The new connectivity log file, MSNMsgr.txt, is generated in the folder that is described in step 1.

To generate the IDCRL log:

Note: IDCRL logs can be used to identify Windows Live Messenger service connection issues.

Important: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit the following Web site:
http://support.microsoft.com/kb/256986

Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click "Start," click "Run," type "regedit", and then click "OK" to open Registry Editor.
2. Expand "HKEY_CURRENT_USER," expand "SOFTWARE," expand "MICROSOFT," and then click "IDENTITYCRL."
3. On the "Edit" menu, point to "New," and then click "Key." Type the name "Trace".
4. Select the key "Trace." On the "Edit" menu, point to "New," and then click "Dword value." Type "Level". The key "Level" will be created in the right pane of Registry Editor.
5. In the right pane, double-click "Level."
6. In the "value data" box, type "99", and then click "OK" to save the changes.
7. Restart the computer.
8. Sign in to Messenger again to let the issue occur again. When you sign in, the file Msidcrl.txt is generated in the My Documents folder.

9. Verify that the file has been created, and then follow these steps to turn off IDCRL logging:
a. Repeat steps 1 and 2.
b. In the right pane of Registry Editor, click "Trace."
c. On the "Edit" menu, click "Delete."
d. Make sure that the "Level" value registry value has been deleted.

I hope that the information that I gave will help you with your concern.

If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://ideas.live.com/programpage.aspx?versionId=0eccd94b-eb48-497c-8e60-c6313f7ebb73.


Hope this helps any one!:cool: