Slow broadband - PLEASE help

gareth1979_2

Hope someone can help me. I have Sky broadband and am paying for upto 10mb speeds. At the moment my download speed is between 0.25 and 0.35mb depending on time of day. I live 602 meters from the exchange on the edge of a small town centre. I know that it is 'upto' 10mb but on checking my broadband speeds, it seems that my neighbours are all getting 6.5mb and upwards from different providers. I don't really want to change ISPs as the cost from sky is amazing and if it worked I would be more than happy. I've held off phoning them untill I know a bit more about what I'm talking about.

I don't have an engineers test socket on my main phone socket.
I have tried unplugging everything from my phone line and plugging my router into my main phone socket.
I have also tried hard wiring my pc to the router but nothing has made any difference.

I moved into the house a year ago but am still getting letters from Tiscali for the previous resident threatening to turn off their service if they don't pay outstanding amounts on their accounts - don't know if having 2 isps active on the line would make a difference.

mr_fishbulb

You got much snow there, or cold temps? Mine is slow at the mo and I'm putting it down to that.

gareth1979_2

Mine's been slow since it was installed a year ago.

gareth1979_2

By the way, my router stats are:
Router Statistics

System Up Time: 25:54:54
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANPPPoA126981724900014:34:05LAN 15000025:54:54WLAN 381543106100025:54:26ADSL LinkDownstreamUpstreamConnection Speed5022 kbps252 kbpsLine Attenuation23.0 db10.3 dbNoise Margin25.4 db35.0 db Poll Interval: (secs)