John lewis computer hell

custardy

awalton wrote: »

Thanks I like the idea of getting it looked at independently, Either that or may have to have a sit in at John Lewis until they do something.

when you get it back look and see what files are on the hard drive and what partitions are on there

awalton

Finally ACER returned computer - i didn't pay for repair but it was working - I took it back to John Lewis at welwyn and they gave me a credit note to either get a new computer or money back THEY ARE EXCELLENT (use store don't use .com)AND THANKS TO ALL THAT HELPED ME THRU

dmg24

Glad to hear that you got a positive outcome. I really don't know why JL have not got their act together regarding JL Direct, they let the brand down completely.

I have never had a problem with a JL store, I have had two big ones with JL Direct. I had to call them today (on another matter) and spoke to someone who appeared to be more interested in eating her lunch than talking to me - so tried to do both at the same time! :rolleyes:

awalton

I would def give JL Direct a wide birth from now on - wouldn't surprise me if soon they will be moving their complaints to some far out country :T

vyle

I think it's because JL bought the website and the whole set-up from a different company and it hasn't been fully integrated into the main partnership yet.

awalton

I would say to JL walk away now before it all goes horribly wrong

prowla

The problem with buying Acer is that they don't give you original media, so you can't rebuild the system and have to send it back to them for £70 when (not if) it goes wrong.

chris024

I am glad it worked out well for you in the end, I know how much of a problem dealing with these things can be!