Lexmark 3 years warranty - conditional!!

garyd

Hi,

Can anyone advise, please?

I purchased a Lexmark printer and on the box and the printer it clearly states that the item has a "3-Year GUARANTEE".
However, when I go online to register the item (apparently a condition of obtaining the 3 year guarantee!) it insists I give my personal informaton and that Lexmark is free to use this information as they deem fit (within reason) else I cannot register the item for the "3-Year GUARANTEE".
AM I not correct in believing that if an item is advertised as having a 3 year guarantee and the statement is plastered over the item and packaging then this automatically gives the purchaser the entitlement without the need for registering the item?
This was the case a few years back when I was in the appliance industry but not sure whether the rules have changed or never applied to items other than Brown & White goods.
Cheers.

markybaby

Does it state 3 year guarantee or 12 month guarantee extended to 3 years when you register (terms and conditions apply)? If it is the second one then they can set whatever conditions they choose.

CHR15

Couldn't you simply choose to Opt out??

Rights to your personal data

You have the right to examine and to modify your personal data as well as object to further use of your personal data at any time. For any request, send your request to [EMAIL="custinfo@lexmark.com"]custinfo@lexmark.com[/EMAIL].

I accept that Lexmark may contact me to send information and offers concerning Lexmark products and services, to ask me to participate in surveys and for other reasons related to Lexmark. YesNo

I agree that my personal data can be sent to Lexmark in the U.S. for processing by Lexmark or one of its trusted agents for the purposes stated and that my personal data will be treated as set forth in Lexmark’s privacy policy . If you select “No” your product registration data will not be sent to Lexmark.
YesNo

Privacy Policy

Statement of Privacy You may be wondering... what does Lexmark do with my personal data it collects online? Whether we are requesting your credit card number or your home address, Lexmark and its contracted third parties who provide services to Lexmark use your personal data to service your requests and to improve our Web site. Occasionally, we may want to send you information about promotions or special products. But if you don't want us to contact you about related information and products, that's okay, too. We will respect your wishes.

We want you to feel comfortable about visiting our Lexmark Web site and giving us your personal information. Therefore, we are in the process of implementing the following privacy practices around the world:

• We will let you know any time we collect your personal data.
• We will not sell your personal data to other companies.
• We will give you the ability, where appropriate, to review and update your personal data.
• We always protect your online Lexmark store transactions with the Secure Sockets Layering (SSL) 40-bit encryption, the accepted standard of the Internet community. In addition, to further protect your personal data over the Internet, we are changing all our forms that collect any personal data to use SSL 40-bit encryption.
• We will give you the option to choose whether you'd like to receive e-mail from us. And when you do receive an e-mail from us, we will offer you the option to discontinue receiving e-mails.

As the Internet matures, so will our policies pertaining to privacy. We will post policy changes on this page as soon as the commitment has been made to alter any standing policy. The security and privacy of your personal data are very important to Lexmark. We hope we have eased your concerns. You may still have questions about "cookies." Cookies is a technology used to provide you with personalized Web site information. If you want to know more about cookies, please click here. Lexmark's Web sites may contain links to Web sites of third parties. Lexmark is not responsible for the privacy practices, the content or the product or service offerings of any of third party Web site. If you still have questions about Lexmark's privacy practices, contact us at [EMAIL="privacy@lexmark.com"]privacy@lexmark.com[/EMAIL]
Thank you for visiting Lexmark's Web site.

garyd

markybaby wrote: »

Does it state 3 year guarantee or 12 month guarantee extended to 3 years when you register (terms and conditions apply)? If it is the second one then they can set whatever conditions they choose.

Quite clearly states 3 year guarantee with the usual tiny written proviso that the guarantee is limited, which I expect as this will relate to the actual cover offered.

garyd

CHR15 wrote: »

Couldn't you simply choose to Opt out??

Thanks for the quotes, CHR15.

" I agree that my personal data can be sent to Lexmark in the U.S. for processing by Lexmark or one of its trusted agents for the purposes stated and that my personal data will be treated as set forth in Lexmark’s privacy policy . If you select “No” your product registration data will not be sent to Lexmark.
YesNo "
is the one that leads me to believe that they will not honour the 3 years as it quite clearly says the registration data will NOT be sent to Lexmark. Or am I misunderstanding the meaning?