New specsavers glasses

nataliethm

Hi

I went to specsavers yesterday for an eye test as my eyes occaisonally ache and I work on the pc a lot, I hadnt noticed any real problems with my eyes. Apparently I needed glasses and my perscription says right eye -0.75 and left eye -0.25 if that makes sense to anyone. Anyway today I paid for my glasses but they dont seem to make that much difference when I look through them and they make my eyes ache. I also had to pay for my glasses before they would make them, so I hadnt tried the lenses beforehand to see if they made any difference. Im worried that I have been told that I need glasses when maybe I dont and as I hardly have any money I dont want to pay out for another eye test. Is it normal for you're eyes to ache with new glasses or should I go back? Would they give me a refund?

Any help appreciated.

Thanks
Natalie

stpandp

nataliethm wrote:

Hi

I went to specsavers yesterday for an eye test as my eyes occaisonally ache and I work on the pc a lot, I hadnt noticed any real problems with my eyes. Apparently I needed glasses and my perscription says right eye -0.75 and left eye -0.25 if that makes sense to anyone. Anyway today I paid for my glasses but they dont seem to make that much difference when I look through them and they make my eyes ache. I also had to pay for my glasses before they would make them, so I hadnt tried the lenses beforehand to see if they made any difference. Im worried that I have been told that I need glasses when maybe I dont and as I hardly have any money I dont want to pay out for another eye test. Is it normal for you're eyes to ache with new glasses or should I go back? Would they give me a refund?

Any help appreciated.

Thanks
Natalie

You should ask to see the optician again (should not be a charge!) Also, do you use the PC for work or just for fun(!) if for work, your employer should have paid for your eye test, and if necessary corrective middle distance glasses for PC.

nataliethm

Hi

I use them a pc at work and at home, i work evenings and it has been a nightmare trying to get work to sort it out so just thought it would be easier for me to do it. I'll see how it goes and maybe go back to opticians

frivolous_fay

I use computers at work all day. I enquired about getting my eye test paid for by the company and our legal guy weaseled out of it, saying employers were only obliged to do that if I was suffering from an eye complaint due to using the computer at work.

Could anyone point me towards anything that says otherwise? I've just forked out £25 for a test.

mishkanorman

The prescription that you have is minor, the -0.25 is one 'step' of power and is the smallest amount of correcion you could be given. The -.075 is three 'steps' of power and is certainly a noticeable amount.
If you were given this for aching eyes though, dont expect to be able to put them on and see a line better on the eye chart ( or any written material ) Basically this is provided to stop your eyes working too hard or straining to focus, think of it like a prevention rather than cure. Also make sure that you are using them for what they were prescribed for, ie the PC and not for how far across a field you can see !!

Its best to give new specs at least a week or two, the eyes will still be working overtime to focus and this confuses them a little. Any optician is obliged to re-test you at no charge and specsavers have an additional money back policy so if you feel that arent helping you should get your money back .

hth

mishka

stpandp

HSE details for eye tests http://www.hse.gov.uk/LAU/lacs/16-3.htm

Quote "3 The Health and Safety Display Screen Regulations give employees a right to a normal sight test as defined in the Opticians Act 1989 and related Regulations. This sight test, referred to from now on as an eye examination, will reveal whether there is any defect of sight which may adversely affect the employee's ability to carry out work at the VDU. If in the course of the examination a defect of sight is discovered which requires correction for purposes other than VDU use, but which might also include VDU use, the law does not require the employer to pay for any spectacles prescribed. The intention of the regulations is not the free supply of spectacles to all VDU users, rather that people with special needs related to their use of a VDU as part of their employment should receive the necessary appliance at no cost to themselves. The experience of large companies, with workforce ranging across all age groups, shows that there are likely to be between 5% and 10% of employees who will require a correction specifically for VDU work.

"


With the actual law at http://www.opsi.gov.uk/si/si1992/Uksi_19922792_en_1.htm

KittyKate

My work paid for my eye test with Dollond & Achison and I paid for my own rimless specs. £13 from Goggles4U - at D&A they were £150!!

Like you I had a minor sight issue which gave me headaches on the PC. My glasses don't feel any different but I don't get headaches any more. My advice would be to go back to the optician and see the H&S person at work.

cattie

If you are really not happy with the glasses then go back & insist they are not suitable for you.

Two years ago I had an eye test & new reading glasses from Specsavers. They never felt right from day one, but the optician insisted I'd be ok when I got used to them. They just gave me a sick swimmy feeling when I wore them though & 2 weeks later I went back & was insistant that they had given me a too strong prescription for my needs & that I had needed to revert to my previous glasses because of this.

They weren't happy, but gave me another eye test & provided me with new glasses, which I never had any problem with.

I decided never to have another eyetest at Specsavers again & will stick with D&A who I'd always used previously. I've recently had an eye test with them & got my new specs from one of the discount internet opticians.

Pandray

Hi Nataliethm,

On their website and in their leaflets, Specsavers make the following promise:

Customer promise

We want you to be completely happy with your purchase at Specsavers Opticians.

If you have any concerns within six months of the date of purchase, we will put it right. No quibble, no fuss.

Your statutory rights are not affected.

Please ask in-store for full details.

I strongly recommend that you go back to Specsavers to obtain further help from them until you are fully satisfied. Don't forget: NO QUIBBLE, NO FUSS

Pandray

Mushy

I was all ready to write a long post about my experience with specsavers - but after reading cattie's experience with specsavers it pretty much summed up what happened to me.

I would definitely insist on getting another eye test done (at no extra cost) at specsavers. If the second prescription is different from your first you'll be entitled to have your new glasses amended for free.

Somerled

There is evey chance that they have been fitted incorrectly, especially if you have slight astigmatism. Is there a cyl reading in your prescription. Just a few degrees out can give you headaches. I should know it happened to me once and the optician is obligated to make the correction free