Can't Open Downloaded Documents

greyteam1959

Running Windows Vista.
When trying to open downloaded Excel or Word documents I get the 'downloading' file window coming up then its says downloading but it will not download anything.
If I send the document to someone else they can open it for me & then copy & paste & send it to me & I can then open it !!!
Why all of a sudden will my computer not open these docs ?????

Lil306

Try opening Office clicking Help > Detect and Repair.

Does the Office program open whatsoever, it could also be a minimised window

busenbust

Which browser? Have you preset a default 'Download folder'?

If I send the document to someone else they can open it for me & then copy & paste & send it to me & I can then open it !!!

:huh:

Stubert

Where are you trying to open them from? If you are trying to open them locally from your hard drive, where is this 'downloading' window popping up from?

It is possible that you've downloaded them in your browser and the files have gone to a temp files which have been cleaned/deleted and therefore are no longer on your computer?
Have you tried redownloading them?

CLAPTON

mervyn11 wrote: »

Running Windows Vista.
When trying to open downloaded Excel or Word documents I get the 'downloading' file window coming up then its says downloading but it will not download anything.
If I send the document to someone else they can open it for me & then copy & paste & send it to me & I can then open it !!!
Why all of a sudden will my computer not open these docs ?????

I had this problem when receiving emails with word/excel in hotmail.

I could find no resolution except to forward the email to my Yahoo email a/c and that would allow the download with no problems.

after about 3 months the problem resolved itself and hotmail started working OK

hairy_g

mervyn11 wrote: »

Running Windows Vista.
When trying to open downloaded Excel or Word documents I get the 'downloading' file window coming up then its says downloading but it will not download anything.
If I send the document to someone else they can open it for me & then copy & paste & send it to me & I can then open it !!!
Why all of a sudden will my computer not open these docs ?????

How can you send it to someone else if it does not download?

hairy_g

Do the files have a .doc or .docx extension?, if it's docx you may need to download an add-on for MS-Office from Microsoft inorder to open them.

CLAPTON

hairy_g wrote: »

How can you send it to someone else if it does not download?

you just forward the original email

greyteam1959

CLAPTON wrote: »

I had this problem when receiving emails with word/excel in hotmail.

I could find no resolution except to forward the email to my Yahoo email a/c and that would allow the download with no problems.

after about 3 months the problem resolved itself and hotmail started working OK

Mmmm this is my situation as well.
Hotmail account also.
Thats my solution as well forward the email and then open it.
Will have to see if it resolves itself.
Thanks for you post

busenbust

..and thanks for the Thanks