Really Cheap park REsort Holidays

Babbler

Offer now fixed. Code reduces £26 not the full price. GAME OVER! Good luck with your battles. I didnt take up the offer - came very close but never mind...

scottishf

i havent had a call from them yet....how long after your booking did you get the call?

classygear

Within about 10 minutes of the booking. They stated that the error occured due to the fact that they were uploading prices on the website and at that time everything was set to zero. When I asked why they did not take the system off line while doing this she had no answer and simply stated that they had not had this problem before. She further added that the price paid was for the insurance and not the holiday and that I therefore had no right to the holiday??. I pointed out that since the insurance was part of the package with the holiday then they are claearly and irrefutably linked. Should like to say obviously they have now rectified this error. For those that did manage to book I undersatand that do have a legally binding contract for the provision of this holiday at the price paid. Their Terms clearly state that "A contract bewtween you and Park resorts will come into existance if you have booked online over the Internet. We will tell you over the Internet that your booking is confirmed by giving a booking reference number" That happened so the contract is in force and I will have no issues of pursuing this thru Small Claims if they deny this. Its cheap and relatively easy to do this especially when the defendant is a business since they would be required to attend a local court to yourself to defend it. Their mistake and they should accept it! Keep in touch.

hunnybugs1

They phoned to tell me they have cancelled my holiday and also sent an email with the same information. Is it worth arguing?

classygear

Tell them that they have 'a contract for specific performance' and you would advise them to speak with their solicitors before cancelling your holiday

hunnybugs1

classygear wrote:

Tell them that they have 'a contract for specific performance' and you would advise them to speak with their solicitors before cancelling your holiday

Thank you for your further e mail regarding your cancelled holiday.

I am sorry that you have been disappointed with our decision to cancel your holiday however I must advise you that you ticked the box to accept our Terms and Conditions when you booked your holiday therefore you agreed to the Terms and Conditions as stated in my previous e mail.

This was their reply!

classygear

...and their Terms and Conditions state that the contract is binding on acknowledgment of receipt of payment. Their cancellation terms also says that you the customer has the choice of three options of which a) says they must offer you an alternative. I have just sent off for the appropriate Small Claims Paperwork (about £40 to file) and intend to sue for an 'Order for Specific Performance failing which Damages for a Breach of Contract ' for the value of the holiday £711.00. First off however I have sent a letter to their head office found at the bottom of the Terms and Conditions page. They will be in Breach of contract at the time they refuse to offer the service and legally you are entitled to claim from them the cost of obtaining the equivelant service elsewhere.

hunnybugs1

Received a letter today stating that I had only booked holiday insurance and not accommodation which is totally different from the email, where they said that they had actually cancelled my holiday! If I hadn't actually booked a holiday, how could they cancel it????

classygear

Exactly...they are in a legally very procerious position. The law is VERY clear about this. I know a little about contract law...I was sued by a member on on a well known on line auction site becasue I accidently listed an item which got lost. The judge found in favour of the claimant saying that I had a contract for the supply of goods or the value thereof. The buyer originally won the auction for only £500 which he had 'not' paid for but claimed £2500 damages as the amount it would cost to obtain the same item elsewhere which the judge awarded him!! The same rules apply here. As Contract Law and their own Terms state you have a contract to purchase goods or services at a given price and they have a legal obligation to provide those goods or (in accordance with their terms offer an alternative(section a. under cancellations)). The fact that the amount in question is zero is irrelevant. You need to send a letter to HQ. They will use every excuse under the sun but you legal position is still very clear.

hunnybugs1

Hmm, today I got a letter confirming my holiday! Not quite sure what they are doing or where to go from here!!