Madasafish Talk billing

auxpin

Hi folks, i want to alert everybody that uses Madasafish for their home phone about billing problems I'm experiencing and how it potentially will affect all their customers if a fix has not been applied to their account in advance.

I received my (pdf) bill for December 3rd 2009 - January 2nd 2110 two days ago and noticed the call charges (not included with the pdf bill and only available elsewhere) were higher than the itemised total, when I queried this I've discovered that due to a Madasafish system error I'd not been charged for any calls from August 09 through to December 09, and they have since debited the amount from my account without any email, phone call or other communication in advance. What I have also noticed is that these calls have been charged at the new increased VAT rate of 17.5%, not 15% as it was when the calls where made! Shocking behaviour in my opinion.

Seriously folks I would suggest everybody with Madasafish Talk services check their bill and query this, its beyond laughable the way customers are being treated by this company. See here for customers that have already realised this is happening.

I've been with Madasafish (and Freenetname that later became Madasafish) for nearly 10 years and the service had been exceptional AND great value for money something that rarely happens together, this was until the company was bought by Plusnet then BT took over operations. I have slowly witnessed what was a service to be recommended and talked about for being a forward thinking and pro-active customer focused company into yet another 'couldn't care less' faceless corporate institute.
This billing issue is another nail in the coffin for them as far as I'm concerned. Having seen many friends and colleagues that I originally recommended to Madasafish leave the service recently, I'm not far behind them.

HSBCareNot

They have been double/triple charging for Internet as well! I am/was on 8MB Free evening/weekend end calls at £23.55 per month and in Nov they charged me £114.86. I too was told it was a "Systems Error" and was offered no apology! I have been with them for 6 years but! my contract runs out at the end of Jan2010 and i will be going elsewhere. I believe there is a stampede of customers deserting the sinking ship and they only have themselves to blame.

PS: Do not get caught by their disconnection charge as there is not one, if they mention this ask them to point out in the T&C's where it is stipulated? You will save £30 as a result.

PPS: Report them to OFCOM, i have, as have so many others, the constant in complaints is overcharging with no attempt too refund customers unless they notice the theft from their bank accounts, and highlight the exzact dates, if you miss one they will NOT! repay it.

CopperPlate_2

They are abysmal. Was previously with Waitrose Broadband who, albeit were a small outfit (ultimately owned by the same company as MAAF), provided excellent customer service and sorted out any issues very quickly. I joined MAAF early last year and am now out of contract and transferring away. Their customer service is atrocious. The staff you speak to generally can't be ar*ed to speak to you in a civil manner, argue with you, tell you you are lying ('I don't believe you' unquote) when you say you've been double charged (even with a bank statement in front of me), billing is a disaster, etc. They were pretty grim just after I joined, and have got progressively worse since then. I just wish I had been warned before locking into a contract with them. Never again.