help from eon

poppyjay

Hi does anyone no if e on would beable to help me

I have prepayment meter for gas and electricy due to problems with my bank i have no money at all.
I top up £12 gas yesterday which left me with £3.10 of gas no emergancy
and £7 elecrtricy im on emergancy with that.

Im not due any more money until thursday next week unless bank sort out problem but dont think they will

Will e on top me up also is there a number ive been on there website and cant seem to find any help .
thank you

E.ON_Company_Representative

Hi poppyjay,

Is there any vulnerability in this property? I.e. disability, children under the age of 4 or under, or any elderly residents? :think:

If this is the case when your gas meter completely runs out of credit both normal and emergency, you can call us and we can send out an engineer to put credit on your gas meter, this is known as a wind on.

Alternatively we can send a special request to top up device, so when you put credit on the device extra credit will be added by E.ON. You would need to vend for this method to work, however each vend only has to be a minimum of £1, it can take three vends for this to work, so realistically you would need at least £3 lying around.

Unfortunately if there is no vulnerability at the property then it’s unlikely we can do anything to help . It’s best to call the prepayment teams on 0845 300 8144 for gas and 0845 303 3040 for the electricity and have a discussion with us as soon as possible.

Hope this is of some use.

Brian

poppyjay

hi thank you for your help im 8 months pregnant and have a 10 year old .I have tried phoning these numbers but have just been put on hold untill £4 of criedit on my phone ran out .Tried the phone box but only had £1.50 and thats been eaten up to just on hold.

E.ON_Company_Representative

Hi poppyjay,

Sorry you had to hold, the lines seem to be busy today in general.

If you'd like to email with your details, on the address provided I'll call you and then transfer you to the right people. This will stop you using your credit whilst on hold.

Brian

concerned43

just read this and think it really nice of e-on to help this lady - hope you can come to some agreement.

davethorp

If you are on benefits, you could try for a crisis loan from the social fund. This is paid by giro which you pick up from the job centre office. They are interest free and payments recovered at an affordable rate from your benefit.

I think you can get them without being on benefit but pretty sure they dont like doing so as they then rely on you making payments to them rather than taking them straight out of benefit

Some information HERE

E.ON_Company_Representative

Hi poppyjay,

My offer to help as above still stands, however I do leave at 6pm today and I'm not in again till monday.

Have you already sorted this?

Brian

poppyjay

thank you brian its was really kind of you .My in laws have come down and lent me some money.Eon could really do with a free phone number for pre payment line to help people.
thank you everyone for your help xxx