refund for loss of services

magoogy

i have had a constant loss of services for the past 4 months - the engineers have been out over 5 times and now, fingers crossed it is mended - they are offering me £50 compo for this when i pay £150 a month - obviously, i am not prepared to accept this..........any advice please?

thanks

albertross_2

loss of what services? phone? broadband? - £150?

magoogy

sorry - im so vague - broadband - tv - and phone.............£150 is the channels;- sports/movies and that and phone/cable/phone charges all in one

newfoundglory

Well to come to a "fair" cash price.... you should work out on average how much that is a day 150/30 = £5 .... times by number of days you lost the service... and then add on some extra for inconvenience and loss of enjoyment. If you had to take time off work for the engineer, include that too.

Break down and itemise the total cost in the letter, explaining how you arrive at your total...
£5/day * 15 days loss of service = £75
27 June - 1 day off work for engineer = £100
inconvenience and loyalty charge
etc etc

and send it to them by recorded delivery.

If it runs into many hundreds of £'s... you are likely i reckon to get higher "compensation" by asking for x number of months free service to make up for it.... rather than asking for the cash.

Of course, you could vote with your feet and go elsewhere.... after you get the compo of course

penrhyn

Strewth thats nearly £2K a year!
I'd expect a gold plated service for that sort of outlay. I'd push them for more compo and then cancel the lot you must be able to get a better deal with Sky etc.

chatta

I just put phone down to telewest after advice from this site.My phone hasnt worked for 2 weeks, I got £75.00 refund credit on my account, of which £25 was compensation, on the promise if my phone was not fixed by tomorrow they would renogotiate. I pay approx £80.00 a month for complete package ie phone tv and broadband........... Keep on and on and on and on...................Insist on speaking to a supervisor or his boss or his boss and so on.

magoogy

i totally agree this is a lot - but, we also have a set top box in teens rooms - one in our bedroom and one in living room - forgot about them lol......they cost £45 a month for the boxes - ive told hubby he should cut down but he pays so he wont......aaarhghg - men

Timmy

I had intermitant crackling on my BT phone line and had about 8 or so visits from BT who couldn't seem to fix the problem but they still tried to tell me I wasn't entitled to any compensation. Eventually they sent out a 'special' engineer that usually deals with phone taps and the like who traced the problem to a damaged cable buried somewhere down the street that was getting wet and causing the problem.

Anyway, after arranging to get it fixed he called me and advised me to push for compensation and to mention his name if I had a problem. The next thing I knew they gave me a check for just under £500! Certainly worth the fuss/hassle I thought!