Help with buyer issue please

Taloolah

iieee wrote: »

I like the "please send me your details so I can take you to court".....hmm, let me think about that. Erm, no.:D

Perhaps you could politely explain that the distance selling regulations don't apply to auctions?

I would have thought that she would have already had my details following the ebay transaction as both ebay and paypal have my details.

soolin

drinkupretty wrote: »

aye this is my problem with the new feedback system, you can't tell which buyers are non-payers, scammers and general p*ss takers.

Well you can tell a non payer as once they do it twice they can't find many selllers who will allow them to bid.

I love seller preferences that allow me to exclude those non payers with two or more strikes from bidding on my auctions.

echelon101

I would call her bluff, risky as it may seem. But she does not have your full details, still has the product which you sold her and has not sent you the refund.

I would try and send her another email reiterating the position and make it clear that court is not the way to go. Send the email a few times with a different subject line to avoid the possibility of it going to junk mail.

Keep sending the email, every day, till you get another response.

elsietanner71

She won't take you to court as it means she'd have to pay the £30 fee to do so upfront. The dress was £50 and legal action is a gamble - I can't see her risking another £30 to do that (when she's got very little chance of winning a small claim anyway).

I agree with everyone else - completely ignore her. As a Business seller she will have your name and address anyway - she's just trying to intimidate you.

I absoultely would not bombard her with emails because that then leaves you open to her claiming harassment.

SallyForth_2

I wouldn't ignore the buyer, I would just keep repeating the offer you were prepared to make everytime she communicates with you. This demonstrates that you are being reasonable, and are operating within the terms of ebay. This can only give you more brownie points should it go to court. Unlike her demands which don't sound particularly reasonable at all.

pinkshoes

I would just reply very politely:

Dear <buyer name>

I'm very sorry that you feel you received the wrong dress, but as this was the only dress I was selling, then perhaps you bid on the wrong item?

I have previously offered you a FULL refund through ebay, including your return postage (which ebay didn't require me to do), and you declined this. Please read ebay rules, as this is the procedure they ask buyers and sellers to adhere to.

As I am a private seller, distance selling regulations do not apply.

As you're not willing to send the dress back, then perhaps you should re-sell it on ebay?

Kind Regards

<your name>

Don't give her any details. I bet she just got fat over Christmas and it won't fit. Has she actually sent you any PROOF of the dress being different to the one in the advert?

Taloolah

pinkshoes wrote: »

I would just reply very politely:

Dear <buyer name>

I'm very sorry that you feel you received the wrong dress, but as this was the only dress I was selling, then perhaps you bid on the wrong item?

I have previously offered you a FULL refund through ebay, including your return postage (which ebay didn't require me to do), and you declined this. Please read ebay rules, as this is the procedure they ask buyers and sellers to adhere to.

As I am a private seller, distance selling regulations do not apply.

As you're not willing to send the dress back, then perhaps you should re-sell it on ebay?

Kind Regards

<your name>

Don't give her any details. I bet she just got fat over Christmas and it won't fit. Has she actually sent you any PROOF of the dress being different to the one in the advert?

Thank you, I am not a private seller I am registered on Ebay as a business seller. She hasn't sent me any proof that she recieved the wrong dress. I asked how the dress differed to my description and photographs, and I asked if she could send me a photo by email. She hasnt done so.