Hells Dell

mrsbeetlebum

debbie42 wrote: »

It's your responsibility to ensure that any valuable data is backed up as often as is necessary, not the pc supplier. I use a combination of usb memory sticks and an external hard disk to ensure I have more than one copy of data I wouldn't want to lose.

For the really treasured/important stuff, I have a copy that is kept away from my house, just in case.

Thanks Debbie I know it was a real oversight

custardy

mrsbeetlebum wrote: »

I have a dell laptop the best I could afford, it is about 8 months old. So far I have had a very bad experience with the customer support. I have had start up problems, they told me to get my data backed up which off course I had to get a techy to do as it wouldn't even start. This cost me £100.
being more proactive and learning how to do this would have been free apart from some time
I waited in all day for them to collect it and waited for news. 2 weeks later I had a card from a courier saying I had missed a delivery in the afternoon I had a delivery from these same people so threw the card away. The next day the exact thing happened again (my husband has deliveries frequently from these couriers) I then find out it was my laptop (the 2 missed deliveries) and so had a 40 mile trip to collect it.
this is superflous and i dont really see your point?
I forgot to mention that dell sent me loads of emails with suggestions on how I might rectify my computer myself which I tried. As soon as I got it home I was eager to get going. I opened the box and saw straight away that the key pad was bumpy. I contatced them and they sent me instructions and pictures of how to take the keypad off and replace it so it sat down smoothly. I had one go at this and decided it was too risky, it would not come apart easily. I was able to use the computer just about although the No 1 wouldn't work. Then the first time I used the optical drive it would not work. I was pretty mad by now and they agreed to send out a repair agent to look at it. He was very annoyed to see that neither the keypad nor the optical drive had been screwed back in!
very poor,did you recontact Dell over this? Anyway the next problem was just before Christmas. All of a sudden after some internet connection problems the computer refused to start up again. It would go for about 30 secs and stop. They advised me on several proceedures I could try and nothing. I checked the battery and the adapter cable they were fine. They then advised me it could be the hard drive and that I should send it off again. They said that my data may be lost. I said then no way. They then suggested I remove the hard drive and send the computer and then if it was the hard drive then would then collect this I still lose my data! Quite honestly I dont care about much of it but my photos are invaluable.
after having to pay £100 the last time you didnt back up or learn how to?
£100 would have got you over 1TB of storage space on an external drive

And me remove the hard drive! Is this what is expected? We are at stalemate with the customer manager phoning me today. I see you can get hard drive recovery software, surely they have it! Has anyone else had these types of problems and can anyone advise me please.
all Dell can do is fix the problem,you didnt back up your data so this is where the problem lieshad you done that then you would have just returned the laptop for repair
what do you expect Dell to do? if the harddrive is dead then its dead
Many thanks.
PS I see that they (in some circumstances) exclude loss data from theor warranty but I would be interested to know how they repaired it last time and wether the part they used was a refurbuished one, as they say that if they come out and repair it with a new hard drive they will want to take mine back with them to refurb - what happens to my data on that hard drive - will everyman and his dog be privy to it?:mad:

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mrsbeetlebum

mrsbeetlebum wrote: »

I did not open the comp up to a virus, I simply downloaded a driver for the wireless adapter as it required updating then pow. My son has a dell and my mother has a dell and yes they are reliable and yes I know I should have backed up the data but I am only human. I am not angry so much about the data as their asking me twice now to dismantle the blooming thing. Their last repair left the keyboard and the optical drive floating around! Yes I am Human and no I am not a computer engineer! I have replaced video cards, cooling fans etc on ofther computers before but would rather leave it to the multinational who is supposed to be covering it under its warranty

Basically the computer stays on for 30 seconds or so then shuts down. I have tried all the diagnostics but these fail mid flow as it will not stay on long enough. I am angry with myself for not backing up the photos, they mean the world to me. What does the data recovery software do that I have seen advertised

mrsbeetlebum

custardy wrote: »

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Sorry to hear about your eye. I know I have been stupid! But I am still fed up. Sorry to have bothered you all

custardy

mrsbeetlebum wrote: »

Sorry to hear about your eye. I know I have been stupid! But I am still fed up. Sorry to have bothered you all

hey i think most of us have lost files at one point or another through failure
its just in this scenario theres little Dell can do
i have a few gigs of data on this PC from when i fixed the MIL' PC as i know she wont back up

mrsbeetlebum

mrsbeetlebum wrote: »

what does that mean?

i take it as you havent yet replied its another insult!

mrsbeetlebum

computershack wrote: »

It is normal if they're daft enough not to have backed up their information and don't want to lose it.

You lot are all so forgiving, what about the customer experience am I really supposed to take my own computer apart? And yes I have been daft I have a backup of all my confidential files but ommited to do the photographs. Now perhaps someone can be really helpful and tell me if I can get the photos off my old hard drive from the previous computer as I removed it before I dumped the old tower?

Millionaire

mrsbeetlebum wrote: »

i take it as you havent yet replied its another insult!

http://en.wikipedia.org/wiki/Troll_%28Internet%29

Removing the Hardrive should not be that difficult, isn't it just one screw on the underside of your laptop that needs to be unscrewed and the drive should slot out?

closed

need more information, it starts up, and what comes on screen, does safe mode work, when pressing f8 as it boots. try doing it without the battery in.

debbie42

I had a laptop hard disk fail once, such that it wouldn't boot, but it was still possible to use the disk in an external usb "caddy" type thing to read some data from another pc.

If all else fails, you could try this, but you need to know the type of disk (ide/sata etc.) to know what type of caddy to buy.