Can anyone help with my computer problem please?

phxweb

Ok so now double click the one with the Yellow ! A window will pop up, Select the Driver Tab then Try Roll Back Driver Or update Driver and follow the instructions

TomsMom

Malski wrote: »

This may be something to do when the computer came back on and the extrernal hard drive was still on, it was seen as a bootable disk. If yoou go to the run on the programs bar, type in eventvwr, hit enter, look at the system logs and you may get loads of possible errors saying something like Disk5 hardware IO error. Only way round this could be to re-format the external harddrive via disk manager, unless anyone knows any other ways round this?

OK - eventually found this .

There are loads of entries for today, seconds apart, with a yellow exclamation mark saying "Warning - 06/01/2010 - 11:10:05 - disk - " etc. Clicking on it, it says "An error was detected on \Device\Harddisk\1\D during a paging operation.

There there are other warnings which say "partmgr" and when you click on those it says "Disk2 will not be used because it is a redundant path for Disk1".

All the other warnings just have different disk numbers.

If the external HD needs reformatting, would it still be performing OK on the laptop?

Just asking, 'cos I know nothing .

TomsMom

phxweb wrote: »

Ok so now double click the one with the Yellow ! A window will pop up, Select the Driver Tab then Try Roll Back Driver Or update Driver and follow the instructions

Sorry I'm taking so long to answer, trying to keep up with the posts and follow all the advice.

Right - the Roll Back Driver says "No driver files have been backed up for this device".

Should I go straight to Update Driver?

phxweb

Yes update the driver now.

Also - Do not reformat your drive as this will erase all data on it !

TomsMom

phxweb wrote: »

Yes update the driver now.

Also - Do not reformat your drive as this will erase all data on it !

No, I wont reformat the drive, thanks.

OK, followed the Wizard and it says it couldn't find a better match that what's already there.

In the meantime the WDPassport has loaded itself while I've been sitting here! Looks like this might be playing silly beggars.

So, numpty thinking here. If it loads OK on the laptop, I take it there is nothing wrong with the WDPassport. If it doesn't load on the desktop - or loads when it feels like it, and it says the driver software is OK according to the Wizard, does it mean the USB ports are the problem?

PS There is no yellow exclamation mark at the moment.

TomsMom

I've just come back to let you know that OH has plugged the external hard drive into one of the back USB ports (yes we have got them, I just didn't remember even though the camera lead is permanently plugged in ther :rolleyes:) and it has loaded fine and working OK. Looks like it is the USB ports on the front that are playing up so I'll know not to use them now.

Many thanks :T to everyone who came and offered help and advice. I actually learnt quite a lot by checking out everything you suggested.

mumslave

TomsMom wrote: »

I've just come back to let you know that OH has plugged the external hard drive into one of the back USB ports (yes we have got them, I just didn't remember even though the camera lead is permanently plugged in ther :rolleyes:) and it has loaded fine and working OK. Looks like it is the USB ports on the front that are playing up so I'll know not to use them now.

Many thanks :T to everyone who came and offered help and advice. I actually learnt quite a lot by checking out everything you suggested.

Come to think of it, thats exactly what I did with mine, after the laptop died, when I had a desktop. It had two usb at the back and would always work fine in them, I totally forgot about that :rotfl: I didnt have the desktop for long, it was so old. Glad you got it sorted