..Electric being cut off... any advice

DVardysShadow

TheHogMama wrote: »

When we left our closing bill came in at over 2000.... they said our metre readings had been wrong. After many discussions this went down by 50% as a compromise - we have been in our new house for a year and we continued on with the same supplier as I was still paying them... at 60.00 per month. Last month they suddenly up'd the payment to 160 - which we couldn't pay.
...

I have just received a letter saying unless I make immediate payment of 700.00 they will cut me off...
I cant call them yet as have no phone - but with my son in the house can they cut us off? I don't know what we'd do....

and can they refuse me if I can't pay the 160.00 and offer a lower amount??

Thanks x

Forget the what ifs. Concentrate on getting a proper explanation from them and seeing whether it stacks up.

Dear <electric>

Concerning recent correspondence on <electric account No>, you have recently requested an increase of Direct Debit to £160 and separately have also asked for an immediate payment of £700.

Our understanding in correspondence of <dates> was that we would pay £60 per month by DD inclusive of arrears from <old address>. Please provide a full explanation of how you have arrived at your requests to increase the Direct Debit and for immediate payment of £700. While this issue remains unresolved, you are only authorised to take DD payments of £60/month and any attempt to take further sums will cause the DD guarantee to be invoked.

Yours faithfully

TheHogMama

markharding557

intranix wrote: »

cash converters.

rip off merchants:mad:

hst43029

Suppliers should not disconnect domestic customers. A prepayment meter should always be fitted. There is no commercial sense in disconnecting.

spiro

hst43029 wrote: »

Suppliers should not disconnect domestic customers. A prepayment meter should always be fitted. There is no commercial sense in disconnecting.

Agree, but a letter threatening to cut off your supply is more likely to get the customer to contact their supplier than one treatening to install a prepayment meter especially in the case of someone who was on a repayment plan and then miseed a payment.