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Another MyBarclaycard Foul-up?
LeeSouthEast
Posts: 3,822 Forumite
Just logged in to check my payment had gone through ok (that they took on the 31st of December by Direct Debit - not due until the 4th), to be greeted with "YOU HAVE FAILED TO MAKE A MINIMUM PAYMENT." Lots of threats followed in the next paragraph.
Rather angry, I phoned customer service, who were as bemused as I was. The credit is showing applied on the 4th as intended, and the account is in order and "not to worry about it sir".
Er. Sure.
I fired off a secure email asking them what the heck is going on with MyBarclaycard, pointing out that if I set it to "pay in full by direct debit", it is their responsibility to ensure they get what they want, when they want it, and not mine!
Purpose of this thread? Venting..
Oh, and check your account as well and make sure their computers are not trying to do you over too...
:mad:
Rather angry, I phoned customer service, who were as bemused as I was. The credit is showing applied on the 4th as intended, and the account is in order and "not to worry about it sir".
Er. Sure.
I fired off a secure email asking them what the heck is going on with MyBarclaycard, pointing out that if I set it to "pay in full by direct debit", it is their responsibility to ensure they get what they want, when they want it, and not mine!
Purpose of this thread? Venting..
Oh, and check your account as well and make sure their computers are not trying to do you over too...
:mad:
Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.
Do something amazing. GIVE BLOOD.
0
Comments
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Dear Mr LeeSouthEast
Thank you for your e-mail.
I am very sorry that you have had cause to contact us again regarding
the problems that you are currently experiencing with mybarclaycard.
In the circumstances I have forwarded your query on to our
Customer Relations Unit who are a specialist team managing queries
of a serious nature.
A member from this team will be in touch with you by either telephone
or email within the next 7 - 10 working days.
Please be assured that your concerns will be investigated in full.
In the meantime, I would like to take this opportunity to apologise for
the delay and the inconvenience caused to you.
Kind regards
Kiran Nair
Customer Advisor
Barclaycard Customer Service Team
Sigh. 7-10 days? Nothing is quick these days is it. :rolleyes:
Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.0
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