Mesh - court case. What is / is not allowed?

TMFTP

After having a refund for a PC agreed by Mesh and PC returned in Sep, they neglected to actually make the refund. I enquired what had happened in the week before Xmas (thought I must have missed it on a bank statement). They had simply ignored the "refund" part of the refund.

There has been no reason given (nor apology) for the delay, I feel the delay is unreasonable, and had I not queried they would still have had my money.

As such, I requested 3.5 months interest (to represent interest I would have received had the refund been processed promptly) plus a token compensation to be decided by them. They have insisted - twice - that the refund of the purchase price is all I am entitled to (as there is no evidence of bank charges), and will be taking no further action.

I'm more than happy to take this to court, if only to give Mesh the wakeup call their customer services clearly need. The build time overran, the build quality was appalling, there was clearly no quality control (the PC didn't work...), and their post-sale support was non-existent. Customer? Mug, more like. Not a nice feeling, and I'm more than happy to pass some of that karma back to them.

I'd therefore appreciate any advice and / or opinion on what is reasonable.

So far, I have:

£35 - interest on money, backdated now to July (when I paid them).
£50 - to cover my day off work. I can evidence earnings greater than this amount, but £50 is limit.
£17.55 - Mileage to court local to them
£30 - court fee to raise claim.

Opinions appreciated.

nomoneytoday

£35 interest in 6 months on a pc?

custardy

why a court local to mesh?
you wouldnt even have to attend

TMFTP

nmt - if all I did was stick money in a bank account, I agree - that's steep. But that's not the only place I hold money. That represents return on investments for Jul - Dec.

Custardy - apparently if you raise a small claim, it's heard in a court local to the defendant. I need to attend to present the case.

custardy

TMFTP wrote: »

nmt - if all I did was stick money in a bank account, I agree - that's steep. But that's not the only place I hold money. That represents return on investments for Jul - Dec.

Custardy - apparently if you raise a small claim, it's heard in a court local to the defendant. I need to attend to present the case.

not IME of the a Scottish small claims
i took Dave Hinde to small claims and it was heard in my local court

peachyprice

TMFTP wrote: »

Custardy - apparently if you raise a small claim, it's heard in a court local to the defendant. I need to attend to present the case.

If you're using MCOL it will be processed throught the bulk centre at Northampton it will only go to Mesh's local court if they defend the claim.

Edit: Sorry, just seen your in Scotland, evenso, it should still be YOUR local court not theirs, unless they apply to have it moved.

TMFTP

Ahh - just checked. As it's against a company, they (either party) can ask for it to be moved to any court.

I'll leave it there for effect. I fancy a day in London.

Edit - rules for England:
"Which court deals with the case

The case can be started in any county court.
The court will then transfer the case automatically to the defendant’s nearest county court if:

• the case is defended, and
• the claim is for a fixed amount, and
• the defendant is an individual, not a company.

In other cases, either party can ask for the case to be transferred to another county court."