Capital One Purchase Interest but No Purchases!

leew

Stressed out!!

I've just got of the phone to some American lady who i could barely understand to be told that basically i am not paying enough of a month now to cover interest still a bit but my minimum payments are between £17 - £18 and i'm paying £20 off but she says that doesn't cover it!

She also said i have Purchase transactions to go on once i've payed off my total balance of 597.18!!!! she sounded like she didnt have a clue :mad:

One thing i asked her was, if i pay £80 off instead of the minimum payout of £17.92 will i incur next months estimated interest to which she replied NO!

I will do that and see what happens, suffice to say i shall be getting rid as soon as, inept :mad:


Thanks for the help again.

leew

cse wrote: »

You've definitely got a solid case... now all you need to do is speak to the right person who can actually resolve it, easier said than done! Best of luck

Spoke to someone ^ see above but not much clearer to be honest.

kataklysm wrote: »

It does rather look like the 'purchase' (ie BT fee) went through on the 15th, and they're now charging you interest on it. That's why the amount of the charges vary, because they apply the payments to interest above other items, and the amount due in January is therefore less. Gotta say, that's some big old rate on £17

BT Transfer went through on th 14th ok - she just confirmed 0% 12mths fine no probs but the BT Fee is showing 15th :mad:

I'd be having serious words, that's a nasty tactic. And I'd also ask why the interest only started appearing on your Dec statement and not the previous three months? Maybe they think people don't bother opening later statements, so they hope to get away with it
Fishy. Is why I'd never do business with them.

I have done and i've now got the worst headache