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Ebay - Password problems

nutmegman
nutmegman Posts: 662 Forumite
in Ebay, auctions, car boot sales, post & parcels
Hello,

I have been trying to log into my ebay account this is an account i havent used for approx 8 months.

I have done the password reset thing, got the email and the link doesnt work.

I have also done the phone code thing and that doesnt work either.

How can i get my password reset now? I have tried both options several times

Thanks
:beer:

Comments

  • steven_garner
    steven_garner Posts: 334 Forumite
    Does it actually say user name or password not valid or does it just take you back to the log on screen?
    I had a problem a few months ago when eBay wouldnt accept my password, it turned out that i needed to clear my browser cookies ect.

    If your running IE 7 or 8:
    TOOLS -> INTERNET OPTIONS -> half way down the page you will see "browser history" press "delete" -> DELETE ALL

    Close the browser and re-open and try your new password.
  • nutmegman
    nutmegman Posts: 662 Forumite
    Thanks, it says "session timed out"

    I have also tried it in another browser
    :beer:
  • steven_garner
    steven_garner Posts: 334 Forumite
    Maybe try eBay live help? Normally they can help with things like this.

    https://cschatlb-na.corp.ebay.com/chat.asp?profile=15
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