Complaining about Car Garages

brokencar_2

Hi all,

Is there any official way to complain about Car Garages and the work carried out on your vehicle.
I've had Kwik Fit charge me £400+ for work on my engine last Oct, and it broken down again with the same problem.
I'm pretty sure they'll have a look at it again as their "parts" are meant to be under warranty for 12 months, but i was wondering what options i had if they intended to charge me further ...

thanks all

Anihilator

You dont have a clue whats wrong with your car yet?
How do you know its the same thing.

Really until your car is diagnosed and you have more info no one can help.

hewhoisnotintheknow

surely it needs to be looked at as it could be something else

LandyAndy

What is the car?

What was wrong with it in October?

What did KwikFit do?

What is wrong with it now?

I fear the moral of this is likely to turn out to be 'don't let the KF monkeys tinker with your car'.

brokencar_2

i think the moral is that unfortunately.
Its a 2004 WV polo.
The problem was one of 3 coils on the engine; apparently when one fails the car loses ( and feels ) like it has less power and stutters as it carries oon with the remaining coils.
They charged me to replace two coils as was the diagnosed problem, but since then i've still had the warning light come one, but nothing physically happen. I took it in about that and was told they'd just forgot to take the electornics warning off when they completed the job.
But yesterday it fully stuttered again and felt exactly as it did when i first had the problem.

Inactive

So how do you know that it isn't the coil that they didn't replace going faulty, this time?

Premier_2

brokencar wrote: »

...Is there any official way to complain about Car Garages and the work carried out on your vehicle.
I've had Kwik Fit charge me £400+ for work on my engine last Oct, and it broken down again with the same problem....

http://www.kwik-fit.com/customer-comments.asp

colino

Check your invoice and it will detail exactly what was done and what warranty they have given on the work. But why take your car to KF with an engine fault, they're bad enough with tyres and exhausts.

harveybobbles

The main problem is the fact you used KwikFit.