Abbey - Fraud stops on my account

olly300

IrishGypsy wrote: »

This is in fact the first thing I look for now when a customer calls into the branch and says their card is not working.

As the post above states, a call to customer services (and asking to be put through) will allow card services to verify certain card transactions and they can then remove the block.

Do you think this is an acceptable way for a bank to act?

Car dealers and lots of other retailers expect card transactions to be referred for additional security. They don't expect a card to blocked and no information provided by the issuer so the transaction can be authorised.

rb10

IrishGypsy wrote: »

To be fair as annoying and untimely as it can be (and I've been on the end of such a block when I was at my xmas party last year ), I'd rather the security be there and working, than not on at all.

How do other banks manage to get the balance then? My bank blocked my card when I had real fraud, but have never done so at any other time.