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iRobot Roomba faulty just out of warranty
elfinabout
Posts: 7 Forumite
Hi guys,
Hoping you can help...
My mother bought my partner and I a Roomba (robotic vacuum cleaner) last Xmas. She bought it from "Electrics Discount Warehouse" via Amazon on the 24/11/2008.
It stopped holding a decent charge after about 8 months and we contacted "EDC", who referred us to Domotec Home Appliances (iRobot's UK service partner). They collected it on 03/09/2009 and repaired it under warranty - the fault report states that it had a "faulty black brush drive", which was draining the battery - this was replaced and the unit returned to us.
As an aside, Domotec Home Appliances went into administration while they had our Roomba - a lovely lady from iRobot made sure someone took over the work and we got it back repaired. The new UK service partner became Digitest.
Just before Xmas, our Roomba started making a horrible wailing noise - just the sound that comes from a failing motor. We can't be sure it's the same motor - I think it has 3 of them. On 27/11/2009 we contacted Digitest and submitted an RMA request. Replying by email, they told us (unsurprisingly) that since it was out of it's 1 year warranty they could not help and we should contact our local supplier.
We are aware that the Sale Of Goods Act requires goods to be of satisfactory quality - which this particular Roomba is obviously not (plenty of people have no problems with theirs - I think we just ended up with a bit of a lemon).
Our question is two-fold:
Firstly, is our "contract" with Amazon or "EDC"?
Secondly, what is the best way to approach the relevant party under the SOGA? We're hoping for a straight replacement on the basis that this unit had to be repaired 8 months into warranty and is now failing again shortly afterwards, so it's obviously of poor quality.
Thanks in advance for any pointers!
James
Hoping you can help...
My mother bought my partner and I a Roomba (robotic vacuum cleaner) last Xmas. She bought it from "Electrics Discount Warehouse" via Amazon on the 24/11/2008.
It stopped holding a decent charge after about 8 months and we contacted "EDC", who referred us to Domotec Home Appliances (iRobot's UK service partner). They collected it on 03/09/2009 and repaired it under warranty - the fault report states that it had a "faulty black brush drive", which was draining the battery - this was replaced and the unit returned to us.
As an aside, Domotec Home Appliances went into administration while they had our Roomba - a lovely lady from iRobot made sure someone took over the work and we got it back repaired. The new UK service partner became Digitest.
Just before Xmas, our Roomba started making a horrible wailing noise - just the sound that comes from a failing motor. We can't be sure it's the same motor - I think it has 3 of them. On 27/11/2009 we contacted Digitest and submitted an RMA request. Replying by email, they told us (unsurprisingly) that since it was out of it's 1 year warranty they could not help and we should contact our local supplier.
We are aware that the Sale Of Goods Act requires goods to be of satisfactory quality - which this particular Roomba is obviously not (plenty of people have no problems with theirs - I think we just ended up with a bit of a lemon).
Our question is two-fold:
Firstly, is our "contract" with Amazon or "EDC"?
Secondly, what is the best way to approach the relevant party under the SOGA? We're hoping for a straight replacement on the basis that this unit had to be repaired 8 months into warranty and is now failing again shortly afterwards, so it's obviously of poor quality.
Thanks in advance for any pointers!
James
0
Comments
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Sorry - can't help with your query.
Just wanted to know - are they any good?0 -
Fantastic - when working!0
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Your contract is with Amazon, and under the sale of goods act they need to get it repaired for you. Don't let them fob you off with the warranty rubbish!Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Thanks pinkshoes - definitely not with Electric Discount Warehouse?0
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If she bought it via Amazon Marketplace the rights will be against EDC (Amazon is merely the platform for selling, similar to Ebay).
I would contact EDC and advise of your problems, they are well within their rights for you to prove the fault in inherent and not wear and tear or misuse. To do this you will normally need an independent report from an engineer.0 -
Incorrect, Amazon was the market place, If you bought something off ebay your contract isn't with ebayYour contract is with Amazon, and under the sale of goods act they need to get it repaired for you. Don't let them fob you off with the warranty rubbish!
It is with Electric Discount Warehouse NOT amazonelfinabout wrote: »Thanks pinkshoes - definitely not with Electric Discount Warehouse?0 -
Was it originally paid for by credit card? If so I always find fighting down that route (section 75 claim) always comes good (although may be a slow process).0
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Thanks for all your advice guys - we'll approach EDC.
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