Buyer unhappy have contacted ebay customer support

cyberbob

asset2004 wrote: »

I've not been asked to provide any information which is unfair.

All they look at is your listing in relation to the claims of the buyer . You could appeal this if you have more information to give

asset2004 wrote: »

It says a full refund, I presume this will be less the listing fee and selling fee as I can't imagine the buyer agreeing to a mutual. Do I have to refund the postage too?
And as this was paid by paypal how can ebay make me refund the buyer?

Paypal and ebay are linked so paypal will automatically refund when the tracking says you have received the item. The buyer is refunded there original payment including the postage but not the return postage (paypal can only refund what was paid). You will only get your paypal fees returned not your listing or FVF

asset2004 wrote: »

I've still to receive the item back but if it is in a different condition to when I sold it do I have any right to refuse?
TIA

If this happens collect evidence and appeal. Dont thik of refusing to sign for it as all that will happen is it will show on RM as refused and they will refund the buyer so you have no item and no money

asset2004

Sorry it was paid by cheque not paypal so how can ebay make me refund the buyer?

HopeAndDriftWood

Paypal will refund the buyer out of your paypal balance, if there is nothing in there they will put it into negative balance and request you put the amount in to make it reach £0. If you don't, they will suspend your paypal (and therefore your Ebay) and eventually resort to debt collectors.

frivolous_fay

asset2004 wrote: »

Sorry it was paid by cheque not paypal so how can ebay make me refund the buyer?

They can tell you to, or perhaps refund them themselves and then chase you for the money.

justcat

asset2004 wrote: »

We've instructed the buyer to post the item to you by a traceable delivery service. Once you receive the item, we will then refund the buyer.

Are you sure ebay aren't paying the refund themselves?

theonlywayisup

Tell Ebay the buyer paid by cheque and under the money laundering laws, they are only entitled to a refund by the same payment means.

If Ebay wants to make a refund from Ebay funds that is fine. But as a seller you are legally obliged to refund by source.

So they cannot enforce a refund on your behalf, in this case.