website help - please read too long winded for title

uptomyeyes1984

Good evening money savers,
I have a problem which is now driving me mad i dont know if its just me or if it has happened to anyone else, it first started when i logged out of my Quidco account the page then went white and at the bottom right corner where it normally says done (when page is loaded) it reads transferring data from surveys.cnet.com...
but the page stays blank and i can no longer lot on to my account this always happens on the quidco site, not its just happened on the co op site.

If anyone has any ideas please advise, many thanks Kelly

Money_Grabber13579

If you try pressing F5, to refresh the page, what happens?
Can you still not access the Quidco site? What browser are you using?

GunJack

I've just logged onto mine, and they are running a survey, but you have to click to take it, otherwise just logout normally and close the tab/window it was in. Sounds like you've clicked to do the survey but the survey site's struggling with something. Run CCleaner, as it may just be a temp file hanging...try that and post back.

uptomyeyes1984

Money_Grabber13579 wrote: »

If you try pressing F5, to refresh the page, what happens?
Can you still not access the Quidco site? What browser are you using?

Thank you for your help F5 does nothing at all

uptomyeyes1984

GunJack wrote: »

I've just logged onto mine, and they are running a survey, but you have to click to take it, otherwise just logout normally and close the tab/window it was in. Sounds like you've clicked to do the survey but the survey site's struggling with something. Run CCleaner, as it may just be a temp file hanging...try that and post back.

Hi did try this, the page opened for a few seconds and did the same again. i dont remember clicking a survey i only logged out my acount to show someone else how to sign up thats what happens where your helpful lol.

O I am using firefox, but i have just tried opening it in explorer and it works fine.
So if i shop using firefox will the cookies still be picked up by quidco wheni log on using explorer?

Thank you for your help hope that makes sense.

M4RKM

No...If you click through with one browser, that is the browser you must do the shopping in.

It might be worth clearing cookies/temp internet files in firefox and trying again.

pcombo

is the survey really needed lol.

uptomyeyes1984

Still doesnt work on firefox! dont know what else to try now.