orange mobile broadband

RUSTY

sorry in advannce if this is in the wrong place.Can anyone help mum got laptop with windows 2000 on and we got orange mobile broadband dongle we can connect to the internet but cannot display any web pages cant get hold of anyone at orange at the moment anyone got any ideas thanks in advance

davb

Windows 2000 is quite an old OS now, although it should work ok, I would check it is fully up to date with SP4 though.
The other thing is that it will probably have Internet Explorer 6, which will struggle with a lot of websites - I would install Firefox which is a lot more compatible.

RUSTY

thankyou is up to date and have tried firefox and the world with no joy just will not display page

davb

Ok, try this then - open a command prompt (start >programs >accessories >command prompt)
Type ping https://www.bbc.co.uk
Do you get a reply?
If not type ping 212.58.253.68
Do you get a reply now?

RUSTY

Hi sorry to whoever i just posted on it was meant for here and i cant find it now
anyway in ie autosearchmsn.com/response.asap=ping &search=3&prov=&utf8
firefox sayshttp.google.com/search?ie=utf-8&souceid=navclient&
cannot find server is written at top of page
sorry it wont let me write after ping and b4 &search says its a link

RUSTY

sorry just done that properly having re read and says destination host unreachable

davb

RUSTY wrote: »

we can connect to the internet but cannot display any web pages

RUSTY wrote: »

says destination host unreachable

If you don't get a ping reply from the IP address I gave you, then you are not connected to the internet.
Is this PAYG or contract - PAYG will need credit adding before it will connect, monthly may be waiting for a SIM update.

Also, what is your 3G signal strength showing - if it's poor, you may not get a connection where you are.

RUSTY

repeat the above properly and get bytes=32 time=282 ttl=115
packets sent=4 recieved 2 lost =50% and some other stuff about round trip times and milli-seconds
sorry im a novice at this

RUSTY

and signal strength is really good was activated over xmas and direct debit they charging from 14th on a monthly contract so i hope they put the money on the sim was a christmas pressie for her

davb

RUSTY wrote: »

repeat the above properly and get bytes=32 time=282 ttl=115
packets sent=4 recieved 2 lost =50% and some other stuff about round trip times and milli-seconds
sorry im a novice at this

50% packet loss means only half of the data is getting through - which is really bad. Sounds like signal strength - try moving the laptop around (near a window, front and back, upstairs), or putting the dongle on the end of a USB extension cable to get more height.
Did you get the ping response on the name (BBC) or the number?

RUSTY

response was from the numbers it was tried in another lap top and worked fine she lives in a flat gets a better signal than i do here