Compenstation for late train termanated short (Paris to Belin)

TimothyEBaldwin

First the train was 80 minutes then after about 4 hours travelling it broke down and was stationary for about 5 hours, then after another hour it was terminated early and we had to spend 5 hour on a train which, most of the time was standing room only, arriving 4.5 hours late.

Compensation forms were handed out, but I don't understand them as there are in German which I cant read. The form does refer to English translation online - but it isn't there. Given that the train is question is the Paris to Hamburg/Moscow/Berlin and they use English when selling tickets that's rather poor customer service.

I will go Berlin HBF station for assistance tomorrow, but does anyone have any other hints?

An description of the form can be seen at:
http://www.bahn.de/i/view/GBR/en/services/passenger_rights/passengers-rights-steps-to-compensation.shtml

TimothyEBaldwin

I disagree, it's a rather useless set of English instructions. For example what do you fill in boxes 4 to 7 for an advance purchase single?

KeithP

TimothyEBaldwin wrote: »

I disagree, it's a rather useless set of English instructions. For example what do you fill in boxes 4 to 7 for an advance purchase single?

Well I tried to help. Due to your reply I have deleted my apparently useless post.

With that attitude I imagine the people at Berlin HBF station didn't help you either.